Excellent customer care and great attention to castomer needs and preferences.
10/24/2025
Linda M. VERIFIED CUSTOMER
Ben is a pleasure to deal with and very helpful every time I come in for service.
10/24/2025
Rachael W. VERIFIED CUSTOMER
David is the best. I’ve been coming to him since I got my car 5 years ago. I recently moved away but I’m willing to drive the distance to come to David for all of my servicing needs. I trust him fully.
10/24/2025
Chris M. VERIFIED CUSTOMER
During my inaugural visit to this dealership, I was thoroughly impressed with the exceptional service provided. George and the service technician demonstrated remarkable ease of communication and efficiency, ensuring that my service was completed to my exact specifications. I am confident in my decision to return for my next scheduled service.
10/24/2025
Daniel L. VERIFIED CUSTOMER
Ben is just great -- clear, detailed, efficient, couldn't ask for me. A great experience overall, love how clean and quiet the place is, all the staff are wonderful.
10/24/2025
Theresa F. VERIFIED CUSTOMER
George was very friendly and polite and put my mind at ease with my car troubles. He was able to address the issue and fix my car very quickly. I always ask for George when I come to Lexus service department.
10/24/2025
Sherril S. VERIFIED CUSTOMER
Benjamin kept in touch with me and made certain that I understood the length of time that things might take. I was provided with a loaner car that was a big help and there was no concern about me keeping it for a full week or even a little bit more. I appreciate the service that was provided very much.
10/23/2025
Erin M. VERIFIED CUSTOMER
I have had several other Lexus cars that were purchased and serviced by Putnam Lexus. Randy provided the best customer service by far in comparison to previous service managers. He went above and beyond and I was definitely impressed by him. 5 gold stars to Randy!!
10/23/2025
Vincent M. VERIFIED CUSTOMER
Perfect service as usual!
10/23/2025
Erin O. VERIFIED CUSTOMER
I really appreciate how kind, Respectful, and welcoming he is. Every time I bring my car in, I feel as though he truly listens and wants to understand what’s going on with me and my satisfaction with the car. He’s very respectful, with everybody I have seen him interact with (customers, technicians, support staff). Really nice guy, trustworthy.
10/23/2025
Juanita S. VERIFIED CUSTOMER
George is wonderful! Great personal care and he always does whatever he can to accommodate repair appointments.
10/23/2025
Susan W. VERIFIED CUSTOMER
Alma was very helpful & kept me informed every step of the service. I appreciate her friendliness
10/23/2025
Karen R. VERIFIED CUSTOMER
She is a BIG part of your service program. Simply put: she provides the both initial and permanent glue that brings people back.
So thank you for your service from both my wife (who owns the car) and me, her husband.✌️
10/23/2025
Ray A. VERIFIED CUSTOMER
New to working with Alma. She kept me updated on the progress of my car. I appreciate that as well as the complimentary loaner while a part was being ordered. Thank you Alma!
10/23/2025
Marcia G. VERIFIED CUSTOMER
Michael is always accommodating to resolve any problem with my car. He follows up regularly so you know what is happening and approximately when the work will be completed. I enjoy dealing with him and glad he is my service representative.
10/22/2025
Omar Mohammed. VERIFIED CUSTOMER
Very good
10/22/2025
Bradford E. VERIFIED CUSTOMER
My experience dropping my car off with Alma was excellent. She was professional, friendly, and answered all of my questions. And my car was ready for pickup on time (before the estimated time) and looked great having been washed and the interior cleaned!
Overall a great experience.
10/22/2025
Jennifer S. VERIFIED CUSTOMER
Ben always takes care of everything and always always does a great job. Hence we keep coming back to him!