Randy is an excellent service advisor. Very knowledgeable, friendly and extremely competent. He went above and beyond in sorting out the after market warranty coverage. Kudos to him!
11/19/2025
Beverly W. VERIFIED CUSTOMER
He understood my concerns and knew what needed to be done. The work was done well and on time. Thank you!!
11/19/2025
Hope Musical. VERIFIED CUSTOMER
Car looked great
11/19/2025
Linh D. VERIFIED CUSTOMER
David Liss was welcoming, attentive, polite, and efficient. Thank you!
11/19/2025
Maridee H. VERIFIED CUSTOMER
Best service always!!!
11/18/2025
Jin-Wu W. VERIFIED CUSTOMER
Thank you Randy!
11/18/2025
Norimasa J. VERIFIED CUSTOMER
Good service!
11/18/2025
David M. VERIFIED CUSTOMER
Timely, thorough service. Thank you, George.
Dave Miller
11/18/2025
Kevin C. VERIFIED CUSTOMER
No need to contact me.
In the end, I got the service I needed. But upon arriving, I was told that the part needed for the recall repairs was not available. When I expressed frustration, then it became available and the repair was applied. Had I not expressed frustration, then I would’ve had to come back another time. That is an odd experience and reduces trust.
11/17/2025
Pargat S. VERIFIED CUSTOMER
Randy was great in working with my schedule and getting things done in a way that reduced hassle for me. I also appreciated the Uber pickup/dropoff that let me get on with my day even without my car. Will definitely be sticking with Lexus service centers moving forward.
11/17/2025
Rodney G. VERIFIED CUSTOMER
I love working with Alma! She’s always so courteous and always makes sure my car is repaired exactly when she says it will be ready.
11/17/2025
Barbara T. VERIFIED CUSTOMER
So far his communication skills are excellent and he is customer oriented. This comes from a very particular long time Putnam Kexus customer.
11/17/2025
Joyce F. VERIFIED CUSTOMER
The staff at Lexus is very easy to work with.
11/16/2025
Donna R. VERIFIED CUSTOMER
David is awesome! I’m really happy with the effort he puts into each amd every experience when I get service
11/16/2025
Ana D. VERIFIED CUSTOMER
Randy is great!
11/16/2025
Sridhar T. VERIFIED CUSTOMER
Randy was awesome. I forgot to bring my key fob and someone initially told me I will need to reschedule. But Randy worked with me to set up digital key on his phone and didn't let my drive to the dealership go waste. Really appreciate his help and support.
11/16/2025
Sal K. VERIFIED CUSTOMER
Excellent service
11/16/2025
Hoa L. VERIFIED CUSTOMER
Yes, Randy helped us with the service today and it was good. The service done timely.