Putnam Lexus Auto Repair Service

Everything went well - easy appointment

????

Alma is the most gracious customer service representative you have that represents Lexus with the highest honors of customer care . Alma is kind, respectful, who demonstrates from a caring heart is NUMBER 1 in our book. Alma will always be our NUMBER 1 Representative! Mr. & Mrs. Kenneth W

Benjamin is always very courteous and helpful. Thank you.

Excelen custumer service George Aguirre he left me very satisfied with his attention thank you for everything

He was very professional and did a good follow up also after the service was completed.

Alma Cardenas-orozco is nice, friendly and helpful. She is great at managing time and explaining things.

Ben and his group gave outstanding service as usual. Ben Nino has provided me this type of service every time I have come to Lexus for service. Many thanks, Jim Collins

Randy takes good care of me and my car!!!!

David helped me a lot I’m ???????????? very satisfied

Amazing service per usual!

I had requested a loaner car before coming to the service center but Randy told me over the phone that that was not possible because the service would be only 45 to 75 minutes. Then, when I arrived, his story changed. He told me that the service would be 2 hours tops. In fact it was somewhat over two hours. I had to wait much longer than originally promised. When I arrived, I explained to Randy that that was my first time at the Lexus service center. He didn’t do a very good job explaining the process (i.e. that the car would be inspected, and he did not explain where I would be waiting during the service until I asked him.) I asked him if he would come and get me in the waiting area when the technician was done with the service. He didn’t come when the service check was done. I finally gave up waiting and went to the reception area where I happened to bump into him as he was coming into it. He was hurried, dismissive and said that “she” (the receptionist) would have the paperwork. He did not apologize for my long wait. Also, did not review the inspection records with me. Finally, the receptionist escorted me to my car which was parked in such a tight corner that I had to go through contortions to squeeze in through the door. Overall, this service visit was a disappointment.

Ben does a great job! Thanks

Very good people

Great service from George!!

Randy was great to work with, very responsive and helpful!

Excellent job.

Excellent dealership!

Prompt and professional service provided by the entire team.

David was such a pleasant person to work with. He was really understanding in terms of needing to schedule maintenance to meet my needs regarding timing. Would definitely recommend working with David to others