Randy was fantastic to work end to end..getting a loaner car, clearly communicating next steps, and helping me navigate insurance for my vehicle damage
11/15/2025
Christina G. VERIFIED CUSTOMER
Randy and the crew provided excellent service - answering my questions, providing me with a courtesy car, and cleaning my own Lexus beautifully. Thank you so much.
11/15/2025
Carol N. VERIFIED CUSTOMER
Just have to say Randy is just great. We were in Carmel when a few warning lights came on. Called Randy and he assured us we were safe to drive home. He made an appointment for us the next day. We appreciate being seen because the schedule was full. Lexus servicr department is stellar compared to BMW and Mercedes. Randy makes the difference foesse
11/15/2025
Jeffrey B. VERIFIED CUSTOMER
Work completed ahead of schedule. Thank you!
11/15/2025
Tianyu Y. VERIFIED CUSTOMER
I was charged for services that I did not authorize.
On Wednesday, I visited your dealership for an oil change. My adviser told me that I could do the 10k miles service, which includes an oil change, oil filter replacement, tire rotation, and a multiple-point inspection. I agreed to that.
However, when I picked up my car and reviewed the detailed invoice, I noticed that my cabin filter was replaced and the element air refiner was replaced as well, and I was additionally charged for these items. Some items that likely include labor fees, such as brake cleaning etc, were also performed without my authorization. These were not services I agreed to, and these charges are unauthorized.
I would like to speak with the manager regarding this issue and request a refund for the unauthorized items. I hope to receive a fair and reasonable resolution. Otherwise, I am also prepared to open a case with Lexus Corporate to seek fair treatment. Thank you very much.
11/15/2025
Rhonda M. VERIFIED CUSTOMER
Very satisfied.
11/15/2025
Madison S. VERIFIED CUSTOMER
Randy is great! Love working with him. Communicative, friendly, efficient - can’t ask for much more.
11/15/2025
Catherine G. VERIFIED CUSTOMER
Thank you to Michael and the team. This was my first time getting my car serviced (i’m a first time lexus owner) and he shared clear communication on the process and what to expect for this visit and the next service date. I appreciate the professionalism and kindness from Michael and the team.
11/15/2025
Haiqing Z. VERIFIED CUSTOMER
Excellent service from Michael! Responsible, patient and thoughtful!
11/15/2025
Monica S. VERIFIED CUSTOMER
I had an excellent experience with my service representative, Ben, at the Lexus dealership today. From start to finish, he was incredibly professional and attentive. He kept me fully informed throughout the entire service process and personally called me as soon as my car was ready. Ben clearly explained all the details of the service performed, including costs, and even went the extra mile to help address an issue with an odor coming from my A/C.
Ben is exactly what I expect from a Lexus representative. He truly encompasses the values and level of care Lexus is known for.
Highly recommend his service!
11/15/2025
Gordon Wu. VERIFIED CUSTOMER
Service rep Micheal is Very professional and gave a welcoming environment to experience.
11/14/2025
Kasey N. VERIFIED CUSTOMER
Randy is great and is always professional and the service, lounge, loaner car all great. I was frustrated that a 4-hour repair turned into nearly 8 hours. I was also shocked to get a $12,000 estimate file biohazard. Doesn’t make me want to get repairs done there anytime soon. I brought my car to you originally because I thought it was going to be a warranty issue or something that may have happened after my last visit and just needed a a quick check. Once I learned it was a rat in my system. I should have taken it to my other guys. They are ex Lexus and told me it would only have taken an hour or so, and it would’ve been a fourth of the cost.
11/14/2025
Agnieszka P. VERIFIED CUSTOMER
I just want to say that Ben is by far the best service advisor I’ve ever worked with — even compared to my years with MINI, my mom’s Lexus, and my Jeep. His customer service is truly next-level. He always goes above and beyond, and I really trust and appreciate him. I’m also grateful for Peter and the whole team for their energy, time, and help. Thank you all so much.
11/14/2025
Elizabeth S. VERIFIED CUSTOMER
Great customer service
11/14/2025
Dudley C. VERIFIED CUSTOMER
Work done seems fine,service folks were too. Best was technician in sales section ( to whom service folks sent me) who spent 20-30 min. explaining how to reset pin and password and going over controls I hadn’t figured out. Many thanks.
11/14/2025
Syed R. VERIFIED CUSTOMER
Thank you
11/14/2025
Helena C. VERIFIED CUSTOMER
Great customer service. Best part is my service advisor, Randy Solomon. He always greets with a warm smile and love his willingness to help. Good job!
11/14/2025
Lovinda B. VERIFIED CUSTOMER
Benjamin is super. Clear communications, knowledgeable, professional & friendly.
11/14/2025
Vatsana M. VERIFIED CUSTOMER
Micheal Kim took good care of me and any concerns I had. He was attentive and understanding of what I needed done to my car.
11/14/2025
Hafan Y. VERIFIED CUSTOMER
Michael kept his promise of finishing the service and recall within 3hrs. Team did great and my car is squeaky clean. Thank you!