Did not like the communication. I would receive messages and ask questions. No reply. I am wasn’t aware that bringing my car in would have meant keeping it till Tuesday just because of the service advisors schedule. I also would have appreciated driving my car instead until they were ready to work on it. I went to pick up my car when David said and he left for lunch didn’t call me or finish the paperwork. So I had to go back and forth. Again the communication is very poor.
11/5/2025
Laurel K. VERIFIED CUSTOMER
The service was fine and George was helpful, thank you. It would have been nice to see in the website when I booked a 2:00 appt that I shouldn’t expect the car back the same day. For an oil change I wasn’t expecting to leave it overnight. Just a suggestion.
11/5/2025
Edna A. VERIFIED CUSTOMER
Randy follows through with what he is going to do for the customer.
11/5/2025
Nancy M. VERIFIED CUSTOMER
Advisor needs improved communication skills. Not available for phone call on day of service. No update on if car would be ready the day of service. No communication about the repairs recommended. Overall, very disappointed. Rates seemed excessive.
11/5/2025
Anita A. VERIFIED CUSTOMER
Mr Michael Kim was an excellent agent.He was helpful and very knowledgeable about my situation. Thank you for very good experience and also special thank you to Mr Tazz from sales which helped to upgrade and fixed my phone.
11/5/2025
Glen W. VERIFIED CUSTOMER
Great customer service. I appreciate Ben
11/5/2025
Stephanie M. VERIFIED CUSTOMER
Ben is the best! I appreciate him guiding me through my car services with integrity and knowledge.
11/5/2025
Liubov C. VERIFIED CUSTOMER
Michael provided excellent service. He carefully inspected my vehicle, found rodent damage in the engine area, and explained the situation clearly. I appreciated how he kept me informed and helped me understand the next steps. Very professional and kind. Thank you.
11/5/2025
George M. VERIFIED CUSTOMER
Ben is always very helpful.
11/5/2025
Bernard G. VERIFIED CUSTOMER
Randy was very friendly and took care of me!
11/5/2025
Melchor B. VERIFIED CUSTOMER
As usual very professional and pleasant
11/4/2025
Maria Victoria. VERIFIED CUSTOMER
Randy took good care of us thank you
11/3/2025
Kimiko S. VERIFIED CUSTOMER
Thank you for quickly making an appointment for the next day despite my short notice.
As always, all the Lexus employees are polite and pleasant. I especially want to thank Michael for his kindness when he assisted me.
I was especially happy that Michael told me about such a great plan, especially now with prices soaring. I was concerned about changing the tires on my car, so I was pleased.
I understand that two of the tires are quite damaged, but I would appreciate it if you could tell me which ones they are.
Thank you, Michael. We will talk soon.
Kimiko S
11/3/2025
Cynthia S. VERIFIED CUSTOMER
She’s great
11/2/2025
Sarah L. VERIFIED CUSTOMER
David was so helpful and sincere, I really appreciated his recommendations and insights. Very pleased with the service today and with David’s customer service in particular!
11/2/2025
Sheli S. VERIFIED CUSTOMER
Randy took very good care and handled my service with perfection.
11/2/2025
Bin L. VERIFIED CUSTOMER
Very good service! Thx
11/1/2025
Gina A. VERIFIED CUSTOMER
Thank you so much! I truly appreciated the great service from George Aguirre. I’ll be sure to complete the survey when it arrives. Thanks again!