I had a flat tire and came to lexus for repair. When they took the tire off they said it was unrepairable and could not be patched. It would have been nice to see why the tire was not repairable.
12/11/2025
Carolyn S. VERIFIED CUSTOMER
George was great
12/11/2025
Mike L. VERIFIED CUSTOMER
Michael proved excellent customer service and I loved the waiting roommates and expert lexus service for my RX350.
12/11/2025
William P. VERIFIED CUSTOMER
Never received explanation on service to be accomplished - or “after service” information upon picking up car. Felt somewhat “rushed” by the whole experience
12/11/2025
Hossein E. VERIFIED CUSTOMER
My second service time , while I had appointment , was suppose to be 2 hours. Sadly it was finished in 4 hours.David was very polite but who drop the ball, you guies figure out.
Note this is the first, bad experience , after being with Putnam for over 10 years. Thanks Hossein
12/11/2025
Atsuko S. VERIFIED CUSTOMER
I’m very satisfied with the fact that I was able to make a maintenance appointment right after texting and I received the shuttle service. Thank you very much for that.
However, I went to the front desk after arriving at the office when I was informed that the service was completed, but I was told that my car wash was not finished yet and that I would receive additional text once it was done, which meant I had to wait in the office for nearly an hour. Unfortunately I did not receive the text, so I had to check multiple times on my own. This was quite disappointing.
12/8/2025
Sophia S. VERIFIED CUSTOMER
Randy is an excellent adviser. He is knowledgeable and very responsible to make sure our car meet the safety requirement. He also reminded us the deadline for the factory warranty , that we really appreciated. We trust him as our car advisor , this is why we keep coming back to Lexus dealer for service.
12/7/2025
Christian S. VERIFIED CUSTOMER
Michael is an excellent service advisor.
He researches car history when ordering work to be done.
I appreciated that he explains the work to be performed as well as the rationale behind it.
12/6/2025
Charlene A. VERIFIED CUSTOMER
Very efficient and clear. Very pleasant.
12/6/2025
Anabella C. VERIFIED CUSTOMER
Very nice service
12/6/2025
Womo I. VERIFIED CUSTOMER
Yes, really fast, communicative service
12/6/2025
Harbans L. VERIFIED CUSTOMER
The service agent Roy worked with me to solve all my problems
12/6/2025
Michael J. VERIFIED CUSTOMER
Michael was fantastic!
12/6/2025
Jay F. VERIFIED CUSTOMER
I always trust Randy to take care of me and my car.
12/6/2025
Kristin S. VERIFIED CUSTOMER
Benjamin was super communicative and thorough. He always called to update me on the progress
12/6/2025
Gerard F. VERIFIED CUSTOMER
Excellent service - professional attitude with a personal touch - treated me very well - oil change performed quickly while I waited + free car wash. Great job all around from those terrific folks at Putnam in Redwood City. Thank You!
12/6/2025
Norman N. VERIFIED CUSTOMER
Michael went above and beyond to manage my expectations. Asked all the right questions and kept me informed during the whole process. Best customer service experience in my 5+ years with Putnam Lexus.
12/6/2025
Zaydoon J. VERIFIED CUSTOMER
The service advisor, David, is competent, helpful, and honest. The dealership is honest and trustworthy. I have been a customer for many years and have been delighted every time. I live far from the dealership but prefer to come all the way for the excellent service with integrity.
12/6/2025
Jim L. VERIFIED CUSTOMER
This is my third questionnaire about the visit, but I’m happy to remind you that I’m very happy with Randy’s Service® and I especially appreciate the shuttle service so that I don’t have to wait at the dealership while the car is being taken care of.
Thank you