George is friendly, easy to talk to, and picked up my calls!
12/19/2025
Myung Hyun. VERIFIED CUSTOMER
I'm very happy for your team service with proper follow-up. Thanks & Happy holidays ~~~
12/19/2025
Loren S. VERIFIED CUSTOMER
Excellent as usual. Courteous, timely, knowledgeable and candid in his recommendations.
12/18/2025
Nancy T. VERIFIED CUSTOMER
Dave was very good at keeping me updated on what was happening with my car. He was very apologetic when it took longer than expected to finish and when they needed to keep my car overnight. He accommodated me with a loaner car that worked for me.
12/18/2025
David M. VERIFIED CUSTOMER
Randy is terrific. I have been entirely satisfied with the service provided by Randy and the maintenance team.
Dave Miller
12/18/2025
Xiaoquan Y. VERIFIED CUSTOMER
This is not an easy fix. But Randy and the team diagnosed the root cause and fixed the issue. Really appreciate your service.
12/18/2025
June H. VERIFIED CUSTOMER
George provided thorough and great customer service.
12/17/2025
Raymond K. VERIFIED CUSTOMER
David did the excellent job ????.He really taking care of us.
12/17/2025
Neal P. VERIFIED CUSTOMER
Michael did an excellent job communicating my vehicle issues. Very happy with the job you all did
12/17/2025
Bill B. VERIFIED CUSTOMER
Everything great
12/17/2025
Benjamin E. VERIFIED CUSTOMER
Great service. Car feels new
12/17/2025
Berenice C. VERIFIED CUSTOMER
Helpful and informative.
12/17/2025
Kathleen P. VERIFIED CUSTOMER
Benjamin was the best from check in to check out… thorough, clear and honest.
12/17/2025
Andrea P. VERIFIED CUSTOMER
The service was good but the part is really expensive and i don’t use my cae too much. Lexus did not applied any guarantee.
12/15/2025
John B. VERIFIED CUSTOMER
Appreciate the car wash and interior cleaning
12/14/2025
Stefanie O. VERIFIED CUSTOMER
Once again, fantastic service at Putnam! I will continue to drive the 100 miles there and back since I moved just to service my car there. Living so far away, I feel like I’m always asking for special treatment in getting my car back early; I’m always accommodated even though I never expect it. So grateful for Michael this time and for all the reps I’ve had in the past!
12/14/2025
Sonja O. VERIFIED CUSTOMER
Dear Lexus Team . Mr. Randy is always an excellent time and great place to be with. Thank you for your service and dedication. Sonja
12/14/2025
Esther G. VERIFIED CUSTOMER
Michael Kim was amazing! He was very welcoming and he explained the service clearly and patiently. I was extremely impressed and happy with the whole experience there. Thank you!
12/13/2025
Lan N. VERIFIED CUSTOMER
As always, Michael exceeds expectations. He is thorough, communication is excellent and always a pleasure to work with.
12/13/2025
Suresh Y. VERIFIED CUSTOMER
Michael Kim was very helpful. From the moment I arrived and met him, I felt comfortable and confident, and everything went smoothly. He was very insightful about my aging Lexus and my plans to get a new one, and he advised me well. I now feel confident in my decision to go with a brand-new ES.