Timely, thorough service. Thank you, George.
Dave Miller
11/18/2025
Kevin C. VERIFIED CUSTOMER
No need to contact me.
In the end, I got the service I needed. But upon arriving, I was told that the part needed for the recall repairs was not available. When I expressed frustration, then it became available and the repair was applied. Had I not expressed frustration, then I would’ve had to come back another time. That is an odd experience and reduces trust.
11/17/2025
Pargat S. VERIFIED CUSTOMER
Randy was great in working with my schedule and getting things done in a way that reduced hassle for me. I also appreciated the Uber pickup/dropoff that let me get on with my day even without my car. Will definitely be sticking with Lexus service centers moving forward.
11/17/2025
Rodney G. VERIFIED CUSTOMER
I love working with Alma! She’s always so courteous and always makes sure my car is repaired exactly when she says it will be ready.
11/17/2025
Barbara T. VERIFIED CUSTOMER
So far his communication skills are excellent and he is customer oriented. This comes from a very particular long time Putnam Kexus customer.
11/17/2025
Joyce F. VERIFIED CUSTOMER
The staff at Lexus is very easy to work with.
11/16/2025
Donna R. VERIFIED CUSTOMER
David is awesome! I’m really happy with the effort he puts into each amd every experience when I get service
11/16/2025
Ana D. VERIFIED CUSTOMER
Randy is great!
11/16/2025
Sridhar T. VERIFIED CUSTOMER
Randy was awesome. I forgot to bring my key fob and someone initially told me I will need to reschedule. But Randy worked with me to set up digital key on his phone and didn't let my drive to the dealership go waste. Really appreciate his help and support.
11/16/2025
Sal K. VERIFIED CUSTOMER
Excellent service
11/16/2025
Hoa L. VERIFIED CUSTOMER
Yes, Randy helped us with the service today and it was good. The service done timely.
11/16/2025
Krista P. VERIFIED CUSTOMER
Thanks. George is great!
11/15/2025
Virginia F. VERIFIED CUSTOMER
Courteous & on time
11/15/2025
Natasha C. VERIFIED CUSTOMER
Randy was fantastic to work end to end..getting a loaner car, clearly communicating next steps, and helping me navigate insurance for my vehicle damage
11/15/2025
Christina G. VERIFIED CUSTOMER
Randy and the crew provided excellent service - answering my questions, providing me with a courtesy car, and cleaning my own Lexus beautifully. Thank you so much.
11/15/2025
Carol N. VERIFIED CUSTOMER
Just have to say Randy is just great. We were in Carmel when a few warning lights came on. Called Randy and he assured us we were safe to drive home. He made an appointment for us the next day. We appreciate being seen because the schedule was full. Lexus servicr department is stellar compared to BMW and Mercedes. Randy makes the difference foesse
11/15/2025
Jeffrey B. VERIFIED CUSTOMER
Work completed ahead of schedule. Thank you!
11/15/2025
Tianyu Y. VERIFIED CUSTOMER
I was charged for services that I did not authorize.
On Wednesday, I visited your dealership for an oil change. My adviser told me that I could do the 10k miles service, which includes an oil change, oil filter replacement, tire rotation, and a multiple-point inspection. I agreed to that.
However, when I picked up my car and reviewed the detailed invoice, I noticed that my cabin filter was replaced and the element air refiner was replaced as well, and I was additionally charged for these items. Some items that likely include labor fees, such as brake cleaning etc, were also performed without my authorization. These were not services I agreed to, and these charges are unauthorized.
I would like to speak with the manager regarding this issue and request a refund for the unauthorized items. I hope to receive a fair and reasonable resolution. Otherwise, I am also prepared to open a case with Lexus Corporate to seek fair treatment. Thank you very much.