Putnam Lexus Auto Repair Service

You held onto our car longer than I thought it would be there but it wasn’t Randy‘s fault.

Eda was fabulous… attentive, thorough, great follow up and follow through. She gives me reason to stay loyal to Lexus.

Randy was extremely helpful on the phone as well as when I brought the car for the dead battery. While expecting a replacement on a 7k mile battery for my 2025 Nx350h in 2 hrs, I was surprised a multitude of tests had to be conducted before a new replacement! After all, the car was purchased new, about 13 months ago. Furthermore, I purchased a 5 yr Maintenance Contract! Additionally, I was informed by 2 Lexus Riadside Assist technicians and 3 Lexus Service Advisers, dead batteries in the NX’s have been an issue. Given all this, I strongly feel a new battery was warranted ASAP! At any okrate, I was put in a loaner for a few hours and fortunately received a new battery before service closed Friday late afternoon. This experience does not bode well for a Lexus new car of 7k miles and makes me feel extremely uneasy about driving this car! Luckily, this time, the car was in my garage when the battery failed. What if I were miles away from home in the dark, alone, twith no cell service? I trust Lexus will address this problem immediately! Nevertheless, Randy was FANTASTIC in informing, explaining and reviewing my previous service, the 1yr service, performed on 12/23/25, about 2 weeks ago, which I had not been briefed on nor did I receive return phone call. As long as I own this car, I will look forward to working with Randy in the future. I hope someone is reading this and takes it seriously. Thank you. Elaine T

Thank you for being available, excellent, and helpful. We love LEXUS

My car was serviced promptly and expertly. Randy is very professional and courteous. I would recommend Randy to others. I asked Randy how to release the floor mats cause they needed cleaning and he showed me how to turn the knobs to release them. When I picked up my car it looked like I had new floor mats put in as they were so clean and new looking. I love this service by Randy.

Great job!

Everyone was so friendly, helpful and knowledgeable. Thank you.

Randy is always always the BEST!

Eda did an amazing job.

Eda and the service staff were pleasant, efficient, and helpful.

Ben was great!!

Benjamin Nino has taken great care of me since day 1 and goes above and beyond to ensure everything is serviced and addressed fully. He is very professional, knowledgeable, friendly, keeps me informed throughout the entire process. I am lucky to have Benjamin Nino as my service agent. Thank you!

Good

Randy was so helpful and pleasant. Thank you!

Eda did an excellent job!

I brought my car in for cleaning detail work one week after getting my 30000 mile service. When I picked up the car and drove 30 min away the engine light came on. I went back and it turned out the battery was depleted. When why were cleaning the car they left the doors open and it caused the battery to die. I had to leave it for another day and missed our road trip to Southern CA where we were going for a wedding. I heard this can happen when the car is being cleaned but they should check it before giving it back to the customer.

Thank you to George for always taking care of me and my car with great care! He’s the only advisor I trust and I am truly impressed with the service at the dealership, and I have very high standards :).

Picked up my NX and have a question and a problem. Called and left a voice message and haven’t received a return call

Ben always ensures all of my concerns are addressed and my time is made a priority. Thank you!

Randy was great. I believe it was our first meeting. He was very helpful and friendly. Glad to have a new battery in my RX.