When I made the appointment Tuesday, I was assured multiple times that the single tire replacement would take under an hour. On Wednesday, when I arrived, I was told the same.
An hour passed, so I asked my representative for an update and was told that it would take 20 more minutes. 20 more minutes passed, so I spoke to the representative again. He went to check on the car himself and he told me they hadn't started yet and it would be another 20 minutes. Based on this, the initial "20 more minutes" was evidently based on nothing. It was only after expressing my disappointment that they started and finished the work.
I was there nearly 2 hours, after being told "under an hour." I was offered 20% off, which I accepted.
Regardless, I do not wish to be contacted. Do not contact me. I plan to go elsewhere for service (and future vehicle purchases) going forward.
1/8/2026
Martine H. VERIFIED CUSTOMER
All was well managed and helpful
1/8/2026
Caroline T. VERIFIED CUSTOMER
David is extremely professional, and I appreciate his honesty and knowledge. He is irreplaceable!
1/8/2026
Mark H. VERIFIED CUSTOMER
David kept me well informed and was very helpful.
1/8/2026
Richard B. VERIFIED CUSTOMER
David is friendly, knowledgeable, experienced,helpful and courteous. Gave useful information and answered all my questions well
A very good experience
thank you
1/8/2026
Rubi P. VERIFIED CUSTOMER
Michael was professional and friendly. He was quick and kept me informed.
1/8/2026
Pratiba C. VERIFIED CUSTOMER
David was super nice, helpful and professional.
1/7/2026
Bernard G. VERIFIED CUSTOMER
David was great!!
1/7/2026
Kathleen N. VERIFIED CUSTOMER
Georgecwas helpful service was quick and thorough.
1/6/2026
Tammy N. VERIFIED CUSTOMER
Michael was so friendly and thorough in explaining what would be done. I loved that it included a car cleaning/wash. Service was also completed promptly.
1/6/2026
Erika D. VERIFIED CUSTOMER
Excellent response time. Answered my questions honestly.
1/4/2026
Joseph M. VERIFIED CUSTOMER
Michael Kim is gentleman and kept us informed and provided the best service!
1/3/2026
Charles P. VERIFIED CUSTOMER
Sales and service have been great over the past ten years with Putnam Lexus!
1/3/2026
Danny L. VERIFIED CUSTOMER
Randy is exceptional, he has provided me with excellent service,
Once again thank you RAndy
1/3/2026
Andy J. VERIFIED CUSTOMER
Mr. Kim explained the service at Putnam dealership and it’s easy to understand on the scheduled maintenances for my car . Thanks
1/3/2026
Shirley H. VERIFIED CUSTOMER
Very friendly and informative
1/3/2026
Sandra M. VERIFIED CUSTOMER
Very honest and fair service advisors that want to help and not price gouge me. This is my favorite Lexus service center. Will always go here and no where else. Thank you.
1/3/2026
Scott L. VERIFIED CUSTOMER
Didn’t even meet my service supervisor during drop off and pick up
1/1/2026
Kim H. VERIFIED CUSTOMER
Awesome service
1/1/2026
Marguerite J. VERIFIED CUSTOMER
But I have not gotten the car back yet from Superior Body works so I haven’t been able to check on the replacement camera. George was very accommodating.