What I always come to expect from George; complete respect and transparency in his professionalism.
That’s why I come from San Francisco for service.
5/13/2024
Sonja O. VERIFIED CUSTOMER
Mr. Randy and team are working on all the aspects of experience and quality services. Thank you.
My car is running perfectly with a new battery ????.
5/13/2024
Yolanda C. VERIFIED CUSTOMER
????????
5/12/2024
Tom K. VERIFIED CUSTOMER
Well done. Thanks David
5/12/2024
Yimin M. VERIFIED CUSTOMER
good
5/12/2024
Seok Ki. VERIFIED CUSTOMER
Good job. Is there a complimentary key ring for an anniversary service?
5/12/2024
Mehrdad Y. VERIFIED CUSTOMER
My service advisor Randy and the check in reception administrator were amazing. The whole process was quick and effortless.
5/12/2024
Larry G. VERIFIED CUSTOMER
David was excellent He made sure that I understood the service proposed and gave me a fair price
The premium detailing was better than expected
5/11/2024
Sanjay M. VERIFIED CUSTOMER
Alma is exceptional at her job.
Kayla and her partner at the front office also made the experience easy.
5/11/2024
Richard G. VERIFIED CUSTOMER
Brilliant service . Timely, prompt, and excellent communications
5/11/2024
Alexander V. VERIFIED CUSTOMER
Next day appointment availability. All parts needed were in stock. My car got a much needed wash. Clear communications. Availability of loaner car.
5/11/2024
Melina D. VERIFIED CUSTOMER
Ben was very nice
5/11/2024
Marc S. VERIFIED CUSTOMER
Randy is knowledgeable and responsive. He even got the foreman to assist in solving a mysterious intermittent problem, which is the worst.
5/11/2024
Anne M. VERIFIED CUSTOMER
Ben kept me informed regarding progress of service. Also added a service for a bike hitch. We are very happy
5/10/2024
Angela J. VERIFIED CUSTOMER
Randy was great, as always!
5/10/2024
Claire T. VERIFIED CUSTOMER
Very friendly and great service!
5/10/2024
Pamela K. VERIFIED CUSTOMER
Alma was a great representative of Lexus with every minute of interaction, pleasant, professional, a good listener and communicator. The process was seamless from my first contact with the Svc Dept making an appt, to being notified of the option to reschedule earlier in the day to have increased access to a Loaner car, to the videos, multi-point check, and even to replace the quality cover for my keys, and the carwash. Everything was done in a way that is extremely rare to experience these days. I hope every team member receives a solid living wage so they stay at Lexus. A great team!