Ben addressed all of my minor concerns. He is very friendly and courteous! Because I was early when I picked up my car, there were no sales people on the floor. He looked up how much a 2026 UX300 hybrid was. It was the loaner car I used.
5/22/2026
Carmencita C. VERIFIED CUSTOMER
No problem
5/22/2026
Alan S. VERIFIED CUSTOMER
You fixed what needed fixing
5/22/2026
Douglas K. VERIFIED CUSTOMER
Not Ben's fault but I still have to close rear hatch manually.
5/21/2026
Debra H. VERIFIED CUSTOMER
Randy is exceptional with customer service and personal attention to detail. Have dealt with him for many years and will continue to great satisfaction.
5/21/2026
Nancy M. VERIFIED CUSTOMER
Michael Kim was great at explaining my repairs.Even though it was costly he made certain what was done was done in a timely manner. Very pleasant and kind individual.
5/21/2026
Bret B. VERIFIED CUSTOMER
Benjamin has consistently provided excellent service and been associated with my account for many years. I trust his recommendations and because of that continue to go to Putnam for my service needs.
5/21/2026
Alberta D. VERIFIED CUSTOMER
Randy is very professional and a wonderful man he explain everything and calls when promised
I will always go there as long as he is there
5/21/2026
Jamie L. VERIFIED CUSTOMER
Michael was absolutely friendly, kind, reassuring, transparent, and professional throughout the entire process. I could not be more satisfied with his level and quality ot care.
5/21/2026
Steve B. VERIFIED CUSTOMER
We always were a serramonte Lexus family but so pleased we tried Putnam. Everything was perfect. Thank you Ben and supporting staff. A+
5/21/2026
Bruce F. VERIFIED CUSTOMER
Benjamin is professional, knowledgeable, efficient and friendly. These qualities coupled with reliable and quality service gives peace of mind.
5/21/2026
Sungjae C. VERIFIED CUSTOMER
Actually I made a reservation with Michael Kim, but I’m not sure why I was assigned to David without any notice.
5/20/2026
Dennis H. VERIFIED CUSTOMER
Intake and service were great, the staff is excellent. I was annoyed at a company policy that stated a hole a fire blanket caused by rodents needed to be replaced at a cost of over $10,000 where a simple patch would fix it. I am not going to make an insurance claim for something that has no bearing on the function of the vehicle.
5/20/2026
Michael K. VERIFIED CUSTOMER
Good service, thanks!
5/20/2026
Amnon F. VERIFIED CUSTOMER
Personable, cared about providing good information. Excellent service.
5/20/2026
Kathy B. VERIFIED CUSTOMER
David was great to work with!!
5/20/2026
James I. VERIFIED CUSTOMER
Randy is truly an outstanding professional
5/20/2026
Chiang K. VERIFIED CUSTOMER
David provided great service recommendations. Really appreciate his help
5/20/2026
Thomas B. VERIFIED CUSTOMER
Michael K did a good job to manage my repair. Even called me back on his day off!