Randy was very responsive and courteous. When I told them that I was sharing a noise that I couldn’t figure out what it was he immediately said that he would have a mechanic ride with me so they could figure it out. I was determined there was a bolt in my tire and so they replaced the tire and completed the servicing in a timely matter. Randy kept me informed of the steps along the way, and the cost involved.
6/11/2026
Emorn S. VERIFIED CUSTOMER
Great service.
6/10/2026
Isabel S. VERIFIED CUSTOMER
This isn’t about the service, it’s about the car. The car was reset before I left. I made one stop-the seat went back when I turned off the car. I didn’t change any settings. When I got home, it didn’t work. There is something wrong with the car. It doesn’t affect my driving, so I’m inclined to let it go until the next time it needs to be serviced. Very annoying
6/10/2026
Christian S. VERIFIED CUSTOMER
Your Service Representatives are doing their jobs. I am frustrated that my RX350 at 104,000 miles has sustained such costly repairs in the last 18 months.($18,000.) I was advised to keep this car in good repair and that it may continue another 200,000 miles. Sadly, this has not been my experience.
My car broke down on Hwy 280 on Sunday. It was my luck to be able to pull over. Had I been in the fast lane, the car would have stopped. It was repaired at no charge, but my confidence level in both Lexus and the aggressive repairs and related expense leaves me more than disappointed.
6/10/2026
Scott C. VERIFIED CUSTOMER
Randall Solomon at Redwood City was great. Courteous and professional even though my car is a beat up 2013 Lexus.
6/10/2026
Curt R. VERIFIED CUSTOMER
The car seems to running even smoother on the road then it did before I brought it in! It this due to tighten items under the car?
6/9/2026
Lois D. VERIFIED CUSTOMER
David is a terrific representative for Lexus. He is polite and listens carefully to your concerns as well as explaining any unexpected issues that come up. He tries his best to
make the servicing as efficient as possible.
6/9/2026
George L. VERIFIED CUSTOMER
very nice
6/9/2026
Neal P. VERIFIED CUSTOMER
Props to Michael and team as always. Excellent service
6/7/2026
Lori I. VERIFIED CUSTOMER
George did a great job of keeping me informed of status & what repairs may be needed as well as estimates.
6/6/2026
Yetinayet D. VERIFIED CUSTOMER
Michael was very attentive and helped me navigate the issue with my car . I really appreciate his kindness and support. The entire team was communicative .
6/6/2026
Radha J. VERIFIED CUSTOMER
George was excellent as always. The staff was very helpful as well.
6/6/2026
Maria G. VERIFIED CUSTOMER
Once again, I brought my car to Lexus for maintenance, and once again I would like to thank Benjamin Nino and the entire team for their outstanding service and support. Everyone was professional, helpful, and attentive throughout the process. It's a great team, and I truly appreciate the excellent care they provide every time I visit.
6/6/2026
Kathleen R. VERIFIED CUSTOMER
George is a consummate professional who always takes care of me during my service appointments. He is knowledgeable, friendly and caring in the best way.
6/6/2026
Richard G. VERIFIED CUSTOMER
David is very conscientious and also very pleasant. Thank you
6/6/2026
Carlos G. VERIFIED CUSTOMER
I had an amazing experience with this service! I would definitely recommend it. There’s nothing I can say that’s negative about it. It was excellent.
6/6/2026
Eva G. VERIFIED CUSTOMER
Benjamin was extremely helpful in resolving the car issue. Really appreciated his support and positive attitude. Thank you Benjamin.
Eva
6/6/2026
Rodney P. VERIFIED CUSTOMER
Another great experience m with Randy and the Putnam Service team.
Thank you for keeping a great car in great shape.
Rodney P