David was awesome. He informed me that there were signs of rodents living under my car due to droppings. I never knew that something like that wpuld even happen. With his suggestion, I got the car fully detailed. My car looks like a new car. Service is impeccable!
5/7/2026
Mary D. VERIFIED CUSTOMER
Michael played efficient and very helpful and explaining things. He’s a 10 in my book.
5/6/2026
Mary M. VERIFIED CUSTOMER
Thank you for your excellent service always
Thank you David for yur services and support
Best of luck ????
5/6/2026
Venkata P. VERIFIED CUSTOMER
David Liss did a fantastic job and would like to thank him for his time and efforts !!
5/6/2026
Michael R. VERIFIED CUSTOMER
High standard of service and care. I was living elsewhere for the last 7 years, so this was like reuniting with old friends.
5/5/2026
Tony M. VERIFIED CUSTOMER
George helped me most in understanding how an insurance related repair would be managed so that there were no surprises or delays when I brought the vehicle in and when I drove it out. The repair looks great. The vehicle loan was perfect: I think we've found our next new car. Please tell Robert **** in sales that we have found our next car for him to sell us! The woman managing the service desk when I picked up the loaner and returned it was great in every way during a busy time.
5/5/2026
Hongxing Y. VERIFIED CUSTOMER
David is great!
5/5/2026
Judith B. VERIFIED CUSTOMER
David was great! However, right after I left with my car and stopped at In and Out Burger which is very close to the dealer. When I got back in my car the battery was dead. David sent two guys to charge the battery, but I am confused to why I had a complete service and 10 minutes later after i left Lexus Dealer the battery was dead. As I mentioned, David was great! He is very thorough, pleasant and kind. Definitely a top notch employee.
5/5/2026
Kelly S. VERIFIED CUSTOMER
Everything went well and was done in a timely matter.
5/4/2026
Albert L. VERIFIED CUSTOMER
Everything was great.
5/4/2026
James W. VERIFIED CUSTOMER
Great service!
5/4/2026
Jeevan M. VERIFIED CUSTOMER
Excellent
5/3/2026
Michael J. VERIFIED CUSTOMER
Both Ben & Randy were wonderful as always. Great service..
5/3/2026
Joyce F. VERIFIED CUSTOMER
David was very pleasant and gave me all the necessary information.
5/3/2026
Leo L. VERIFIED CUSTOMER
Facility and maintenance seems fine. Customer interaction (from phone scheduling to service advisor to pickup) is poor. I am quite mild manners but interaction felt like I am a bother.
5/3/2026
James B. VERIFIED CUSTOMER
Michael is very nice and took care of our tire flat quickly.
Good to have a service guy who likes his customers and his job to make things right.
5/3/2026
Wenli W. VERIFIED CUSTOMER
Found scratches on my front bumper area after the service, Putnam tried to deny its wrong doing, and tried to suggest the scratches were there before I dropped my car, but videos taken by Randy couldn’t reveal such scratches, then they tried to pull the videos of my car entering the service area, didn’t show either. I asked if they can see the scratches by visual inspection, wouldn’t they take pictures and videos when I dropped it off? By falsely accusing me made the scratches myself is just worse on top of making the scratches on my car! Maybe you should install camera to monitor how my car was serviced as well! This was the second car I dropped off here for service and got scratched, last time was my ES350, too unreliable! I can’t trust my car here for services any more!
5/2/2026
James A. VERIFIED CUSTOMER
Great job!
5/2/2026
Lily R. VERIFIED CUSTOMER
Service good . My car was ready when I was told it would be ready. No complaints!’thank you.
5/1/2026
Aileen C. VERIFIED CUSTOMER
Michael was really exceptional. He was patient and helpful and answered all my questions. Honestly really appreciate him.