great service, loved the interim milestone texts on progress of service, michael was friendly & thorough
3/13/2026
Marianne L. VERIFIED CUSTOMER
Hes very easy to work with and efficient and professional
3/13/2026
Josephine P. VERIFIED CUSTOMER
Excellent service with Randy.
3/12/2026
Sally Y. VERIFIED CUSTOMER
Michael is outstanding and I have already submitted my written comments after picking up my car. And this phone and message is for Jim(James) Young and not my wife Sally. Thanks. Jim
3/12/2026
Margaret T. VERIFIED CUSTOMER
Ben was excellent and very knowledgeable
3/12/2026
Michele K. VERIFIED CUSTOMER
Randy was great!
3/12/2026
Robert B. VERIFIED CUSTOMER
Thank you for all your help. Great quick and excellent service.
3/12/2026
Rhonda L. VERIFIED CUSTOMER
Randy Solomon is fantastic. Great service, very personable and efficient plus always gives great advice. I hope he never retires!
3/12/2026
Charlie Y. VERIFIED CUSTOMER
The advisor didn't tell me nor go over with me of the services will be performed on my car for the 5000 mile maintenances. And, advisor didn't ask nor inform me that there was a free dealer setting configuration could be performed after found out on the maintenance paper when picking up the car.
3/11/2026
Jonathon L. VERIFIED CUSTOMER
David is very thorough and attentive. His explanations are clear. He promptly returns phone calls and is very professional.
3/11/2026
Veena K. VERIFIED CUSTOMER
George is very knowledgeable. He always does a good job when ever we make appoint regarding our car. Really appreciate what he does.
3/10/2026
Angelica B. VERIFIED CUSTOMER
Thank you Greg for helping me. I appreciate you listening to me and explaining things.
3/10/2026
Mike L. VERIFIED CUSTOMER
Everything went as planned. Thanks!
3/8/2026
Diane F. VERIFIED CUSTOMER
Your team at Lexus Redwood City goes above and beyond
My friends had informed me of the service at your dealership
I have always in the past owned Mercedes or BMW
This is my first Lexus
Your service department still lives up to a fabulous reputation
3/8/2026
Marilyn A. VERIFIED CUSTOMER
George took care of the service for two of my cars. I am completely satisfied with the service I received. Thx you George!
3/8/2026
Elena Z. VERIFIED CUSTOMER
Randy, Thank You for the great service!!
3/7/2026
Weirong L. VERIFIED CUSTOMER
It is convenient
3/7/2026
Marilyn A. VERIFIED CUSTOMER
George was my service advisor two days in a row for my two cars. Everything was done to perfection. Cars cleaned, Uber ride worked out to get me home and back, and I am happy!
3/7/2026
Amy S. VERIFIED CUSTOMER
Thank you Benjamin for staying in constant contact and keeping me updated on my cars status. Fantastic job! Thank you!!
3/6/2026
Michael J. VERIFIED CUSTOMER
As usual the team headed by Ben was fantastic..always has been and always will be. Thank you