David went above and beyond. I would specifically request him to be my service advisor next time. He's a pleasure to work with.
3/6/2026
Linda M. VERIFIED CUSTOMER
David provided excellent customer service and is very knowledgeable.
3/6/2026
Layana S. VERIFIED CUSTOMER
I had not heard from him because he had a medical emergency. I called to find out when my car would be ready. No one called me to update me about service completion but I understand.
3/6/2026
Gordon Wu. VERIFIED CUSTOMER
Also I pleasure to have Michael assisting with service needed at Putnam Lexus
3/6/2026
Paul G. VERIFIED CUSTOMER
Safelite Glass subcontractor on a Safeco/Liberty Mutual OEM parts only insurance policy has been very painful to deal with. Michael Kim handled matters with grace and patience. That’s not easy to do. They are still being a pain and he is still keeping me informed about their foolish machinations. Even though I ended up paying for the repair out of pocket to get things moving, I have a properly repaired windshield with safety sensors aligned and calibrated. I don’t think that would have been possible without the dealer’s close cooperation and support. And both were furnished through Michael’s strong efforts.
3/5/2026
Maura J. VERIFIED CUSTOMER
Randy is honest and makes sure the job is done efficiently and since I was in the lounge he made sure I didn’t have to wait long .
3/5/2026
Rodney T. VERIFIED CUSTOMER
I have dealt with different dealerships for the past 45 years and there’s no better service agent than Randy. He’s sincere, honest, personable and professional. He makes you feel that he cares about his customers.
3/5/2026
Steven F. VERIFIED CUSTOMER
service was performed nicely with a fast turn around time. Ben was very helpful and communicated well with me.
3/4/2026
Marlene S. VERIFIED CUSTOMER
My first experience with my new used Lexus and found everything to be very easy and Ben very communicative. Thank you
3/4/2026
Cecilia P. VERIFIED CUSTOMER
Excellent!
3/4/2026
Samina A. VERIFIED CUSTOMER
Car was ready earlier than ETA time ! Great work from your service team on performance!
3/4/2026
Christina L. VERIFIED CUSTOMER
He’s truly the best customer service!
3/4/2026
Kanako S. VERIFIED CUSTOMER
Eda was great through the whole process
3/1/2026
Iliana S. VERIFIED CUSTOMER
Michael was very helpful and explained everything.
3/1/2026
Sharon P. VERIFIED CUSTOMER
Very happy with service we have received. Thank you!
3/1/2026
Doris A. VERIFIED CUSTOMER
George was the best! Thank you!
3/1/2026
Soloman C. VERIFIED CUSTOMER
Video taken is not viewable. The video is out of focus and moved so fast not sure the purpose of taking the other than to show the car is on rack for inspection.
3/1/2026
Paul F. VERIFIED CUSTOMER
George is the only reason I drive from San Francisco to have my car serviced at Putnam.
3/1/2026
Jim L. VERIFIED CUSTOMER
Randy was clear and helpful, and I’m glad that I got a new battery.
3/1/2026
Elaine B. VERIFIED CUSTOMER
Michael is an awesome service advisor and provides competent and professional counseling. I appreciate the fact that he fully researched my issue. Thanks for having such a genuine, caring and professional team member at Putnam Lexus in Redwood City!