Eddie Sauceda provided outstanding customer service. He went the extra mile to ensure the customer’s needs we’re met. He also provided timely status of the vehicle repairs. Because of employees like Eddie, I have purchased three vehicles over the last two years from this facility. Thank you
6/4/2019
David H. VERIFIED CUSTOMER
Bridget provided me outstanding customer service on my Navigator and service was completed in half the time proposed and called me personally to let me know my vehicle was completed.
Thanks!
6/4/2019
MARK W. VERIFIED CUSTOMER
Thanks
6/4/2019
Raquel Z. VERIFIED CUSTOMER
He was fast and very friendly!
6/4/2019
Edward S. VERIFIED CUSTOMER
Aaron is an outstanding service representative who kept me informed at every step and made sure my transportation accommodations went as smoothly as possible
6/4/2019
Clayton J. VERIFIED CUSTOMER
Great expedient service with a professional and friendly demeanor.
6/3/2019
RUBY B. VERIFIED CUSTOMER
Aaron was Great!!!! Kept me informed on the status of the repair.
6/3/2019
Terry S. VERIFIED CUSTOMER
Jody was exceptional! She kept us posted about what was happening with our vehicle at all times. She did so in a timely, professional manner ( without being a pain). Loved working with her. She is a great asset to your service department!
6/3/2019
Martin R. VERIFIED CUSTOMER
i would appreciate it if the representative came out to greet me at my car instead of the other way around.
6/3/2019
Anthony H. VERIFIED CUSTOMER
I will be bringing my vehicle back tomorrow morning after finding a large puddle of oil under my car on the garage floor. I am not happy.
6/3/2019
Bryant S. VERIFIED CUSTOMER
I was completely satisfied with the service I look forward to coming back again thank you
6/3/2019
Marsha H. VERIFIED CUSTOMER
Bridget was very friendly and remembered my name! She made an extra effort to help me the last time I was in, and she got me in quickly when I was coming through Grapevine this time when someone said I probably would not be able to get an oil change...just a car wash. Bridget got it all done in an hour and a half. Very professional but personal service! Thanks!
6/3/2019
Monty S. VERIFIED CUSTOMER
I have worked with Jason multiple times and he is always professional and on top of his work.
6/3/2019
Derek P. VERIFIED CUSTOMER
Alfredo was very communicative and did an excellent job.
6/3/2019
Daniel M. VERIFIED CUSTOMER
Pete is always great- recognizes me and my truck and that’s always appreciated- but what’s more is he gets my truck serviced so FAST and that let’s me get back to my life
Thanks Pete!
6/3/2019
Doug J. VERIFIED CUSTOMER
Ok
6/2/2019
Mike G. VERIFIED CUSTOMER
Very good service from my rep.
6/2/2019
Shea M. VERIFIED CUSTOMER
Was Miguel. Not Eddie that took care of me.
6/2/2019
Jordan S. VERIFIED CUSTOMER
Techs need to double check their work. Something simple as a parking brake, or a seatbelt buckle should NOT be overlooked like the way it was during my service. Service advisors shouldn’t have to cover up or send a client away with problems in the car that weren’t there in the first place and say “its fine”.
6/2/2019
TODD P. VERIFIED CUSTOMER
Grapevine team got my scheduled appointment with my Mustang in and out today. Thank you