Bryan was a delight, very helpful and knowledgeable and gave me the assurance I would be taken care of. I was a drive in with no appointment and really appreciated that he was attentive to solve the issue that I had going on with my truck. Service also found a nail in one of my tires and it was fixed at the same time. Bryan exceeded the standards! Thank you! Evie
6/5/2019
Douglas E. VERIFIED CUSTOMER
Pete was great to work with and answered all my questions and concerns. I would prefer to work with him in the future.
6/5/2019
Enoch T. VERIFIED CUSTOMER
Jason was great
6/5/2019
Patricia B. VERIFIED CUSTOMER
He always does a great job
6/5/2019
Ramon M. VERIFIED CUSTOMER
Excellent service, exceptional time management, and first class organizational skills from Andrew Shannon.
I am really happy with the service provided today. My respect to Mr. Shannon, he is really an excellent Service Advisor, the quality of his work is paramount.
6/5/2019
Andrew D. VERIFIED CUSTOMER
Bob is great! I’m actually not 100% sure that the radio is fixed yet though.
6/5/2019
Bryan W. VERIFIED CUSTOMER
Very quick service and done correctly, easy drop off and pay. However I found the delivery a little concerning. I was waiting for my truck to be pulled up and saw it it coming down the road beside the Service Drive so I waved to the the young man driving it at which point he stopped and I hopped in and drove off. I was never asked for anything to indicate it was my truck.
6/5/2019
Halley H. VERIFIED CUSTOMER
The price was outrageous for a diagnostic. They didn’t even have the part that was recalled on my car (the airbags). Overall this was a horrible experience and most likely will not be returning. This dealership took advantage of me, and 18 year old, who doesn’t know much about cars.
6/5/2019
Jackie B. VERIFIED CUSTOMER
Pete is great. Takes care of my car. Service is always great.
6/5/2019
Cory D. VERIFIED CUSTOMER
Michael communicated well throughout the process and got the repairs done in the timeframe he promised.
6/5/2019
Paul R. VERIFIED CUSTOMER
Pete provided awesome service and experience.
6/5/2019
Ruby H. VERIFIED CUSTOMER
Never talked with Jason personally, but I requested for the fuse to be replaced in the glove box, it was supposed to have been done when I first purchased it but it still hasn’t been taken care of. The young man that checked me in said that the service guys would look at it but that you all aren’t very familiar with JAQUAR’S. II assumed it was replaced when he gave me my keys, but unfortunately it wasn’t. He never mentioned it so I not even sure if the service guys even attempted to do it. No I’m not pleased with grapevine ford service dept at all.
6/5/2019
Darrell B. VERIFIED CUSTOMER
Great, professional and personal, as always. Absolutely will be back for next service.
6/5/2019
Jonathan P. VERIFIED CUSTOMER
Aaron was very help full. Was able to take care of the recall for me. I would definitely recommend Aaron to my friends.
6/5/2019
ANTHONY H. VERIFIED CUSTOMER
I had to bring my car back to get the faulty oil change fixed. I brought my car in spotless. I got it back with a chip on the front bumper along with oil and grease on the hood and fenders (that I cleaned off there). I still have yet to hear back from you on the chip.