Aaron is punctual and professional…gave me updates throughout the day
7/20/2022
Grace M. VERIFIED CUSTOMER
Good service
7/19/2022
Steven C. VERIFIED CUSTOMER
Aaron was great. Standing by for the survey.
7/19/2022
Ali P. VERIFIED CUSTOMER
Pete always take care of us, we have been a long time customer. Very happy with his service and follow up.
Ali
7/19/2022
Vaughn B. VERIFIED CUSTOMER
Still want the left turn signal fixed.
7/19/2022
Camille R. VERIFIED CUSTOMER
Thank you
7/18/2022
Eric S. VERIFIED CUSTOMER
Aaron took care of everything, made it easy for me to get in and out.
7/18/2022
ALVIN A. VERIFIED CUSTOMER
Christopher Walker is awesome ! He is an excellent communicator , keeps me informed about my service being performed and is very professional. It's people like Chris that makes the difference. Keep up the great work.
7/16/2022
Shannon O. VERIFIED CUSTOMER
Heath was incredible to work with. He had such a great attitude and humor. Really appreciated how he treated me as well. First visit but definitely not the last. Thanks for such great service, Heath!
7/16/2022
September W. VERIFIED CUSTOMER
Bob was fabulous! I have no complaints about the actual service team who performed the work. The process for making an appointment via phone was frustrating. I needed an appointment for ZakTek paint protection, but the call center didn’t know what that was. It wasn’t an option on their side. The lady booked my appointment and said I would receive a phone call regarding the ZakTek. I didn’t receive a call from the Lincoln service department so I called the service number directly. Bob had to move my appointment from Wednesday to Thursday bc the call center scheduled it for a day that they don’t perform that service for existing car owners.
7/16/2022
Thomas B. VERIFIED CUSTOMER
I'll be back!
7/15/2022
Russ W. VERIFIED CUSTOMER
Agreed…Alfredo did a fine job….Thx…
7/15/2022
David W. VERIFIED CUSTOMER
Aaron was not the problem at all.
Grapevine ford treated me and my vehicle so poorly I will never return and I will definitely warn others of how your service department treats there customers.
7/15/2022
RACHEL B. VERIFIED CUSTOMER
Thank you Matthew for your excellent service
7/15/2022
RYAN G. VERIFIED CUSTOMER
Just need my new key - drove 45 minutes bc I had to "come in to get a key" sat for 45 minutes while they "made the key" and then was told it has to be ordered. That can be taken care of
7/15/2022
BRIAN C. VERIFIED CUSTOMER
I appreciated the personalized service and free Lyft while my truck was in the shop.
7/15/2022
KEITH H. VERIFIED CUSTOMER
Kevin always does a great job! I have a long relationship with him and know he will guide me right! He is a hard worker!
7/15/2022
Roberto T. VERIFIED CUSTOMER
He was definitely patient with .me the entire time.
7/15/2022
Garry H. VERIFIED CUSTOMER
Great service
7/15/2022
Lynn J. VERIFIED CUSTOMER
I’m not sure you want me to explain everything. Someone might get fired.