We brought our Edge in because the heater wasn't working. They thought it would be an easy fix via resetting the computer. They called and said it wasn't that and that 2 of the temp blender actuator motors were locked up and had to be replaced. They said it was going to cost almost $1000 to fix it. Instead of taking the service technicians word we decided to get a second opinion. We took it to good year who found that there was an outstanding tsb from ford on the heater. They did the repair that the service bulletin recommended (reprogrammed the computer) and it fixed the heater. The total cost was $250. I will never come back to forward for service again.
10/18/2018
Stephen P. VERIFIED CUSTOMER
Pete was outstanding in his customer service
10/18/2018
BOB L. VERIFIED CUSTOMER
Always wonderful to work with Lauren. Very professional, courteous and friendly.
10/18/2018
James D. VERIFIED CUSTOMER
Aaron is great.
10/18/2018
David M. VERIFIED CUSTOMER
Lauren was a great representative for Ford.
She was prompt at contacting me and always very empathetic and understanding to my needs.
I continue to contact her because of her customer service disposition.
Thank you
David M
10/18/2018
DANIEL C. VERIFIED CUSTOMER
Eddie was very helpful and kept me informed
Throughout the whole process it was the best experience I have had dealing with a dealership
10/18/2018
Gary K. VERIFIED CUSTOMER
A++ service.
10/18/2018
David C. VERIFIED CUSTOMER
Jason did a great job advising what service I needed and in getting me in and out quickly.
10/18/2018
Justin G. VERIFIED CUSTOMER
Lauren was extremely helpful. She explained all my options clearly and helped resolve an issue with insurance I had purchased with my vehicle that would cover the costs of the visit. Thanks again!
10/18/2018
David F. VERIFIED CUSTOMER
All good
10/18/2018
Rod V. VERIFIED CUSTOMER
Andrew did a great job of explaining the work that needed to be completed.
10/18/2018
Katherine T. VERIFIED CUSTOMER
Everything was fine.
10/18/2018
Natalie W. VERIFIED CUSTOMER
Alfredo was awesome. Great communication and followup
10/18/2018
KENNETH M. VERIFIED CUSTOMER
Andrew was very personable and focused on the customers needs for their vehicle. He kept me informed as vehicle was being worked on.
10/18/2018
James B. VERIFIED CUSTOMER
Mr. McBride is an excellent employee. He is very helpful and knowledgeable of the Ford product. On top of that he is very friendly and treats me with respect and like he’s known me forever.
10/18/2018
Kim W. VERIFIED CUSTOMER
Very friendly and good follow up
10/18/2018
Roger P. VERIFIED CUSTOMER
Lauren rocks. Great sevice, followup on her day off, friendly.