This entire team was extremely helpful, checked in on work and momentarily with me often. I was impressed with my very first service and the great communication. Even under the weather conditions my team had sunny dispositions. They made me feel appreciated for my passion for driving my Ford and welcomed.
I've seen many service areas but this one is my favorite. True words two thumbs up
10/26/2018
JOE L. VERIFIED CUSTOMER
Aaron has helped me the last two times I brought my F-150 in to be serviced. He has provided exceptional service each time in a very friendly manner. Bravo Zulu!
10/26/2018
THOMAS D. VERIFIED CUSTOMER
We were greeted when we arrived at the dealership in a very timely manner. We were very pleased at how quickly the service was done on our car.
10/26/2018
PAUL C. VERIFIED CUSTOMER
Johhny and the entire team went out of their way to complete my service in a timely manner while keeping me informed every step of the way. A+
10/26/2018
Jon L. VERIFIED CUSTOMER
Grapevine Service is the best. I’m always confident when I drop my truck off.
10/26/2018
Glen W. VERIFIED CUSTOMER
I received first class service at Grapevine Ford.
10/26/2018
JOSEPH S. VERIFIED CUSTOMER
Just read your Facebook page... This is an absolute joke
10/26/2018
STEVE R. VERIFIED CUSTOMER
Great service. Very pleased
10/26/2018
Melinda T. VERIFIED CUSTOMER
Extremely helpful and very polite. Will come back to see him again.
10/26/2018
JERRY L. VERIFIED CUSTOMER
Aaron was awesome...he made sure my vehicle was repaired properly and in a timely manner. The shuttle lady, however, was very rude and disrespectful. After Aaron had my name on the list and waiting over an hour for a ride home, I went to see how much longer I was going to have to wait for the shuttle ride. The shuttle lady stated to me very rudely...”I’ve been in traffic...where do you live?”. She then told me, after waiting an hour, you live too far away...sorry! I said...Aaron promised me a ride home...I have no one to pick me up. She then went to Aaron and I guress complained to him...she then returned and walked right past me without saying a word to me. Aaron then said he would take care of me, so he got another worker, named Matt, to drive me home. Matt was a very nice young man who was very respectful and kind.
10/26/2018
Kevin Y. VERIFIED CUSTOMER
Pete did a fantastic job, and helped me get a recall done in addition to my service. It was fast and efficient.
Thanks!
10/26/2018
Robert B. VERIFIED CUSTOMER
Excellent service
10/26/2018
Teresa E. VERIFIED CUSTOMER
We are from NM, visiting my son and his family. Before we left, the car heater quit working. There wasn’t time for the Ford dealership in our home town to repair it so as soon as we arrived, I called Grapevine Ford to schedule an appt. Aaron McBride answered my call and scheduled a day and time to bring the car in. He helped me arrange a rental car for my use during the diagnostic and repair. 24 hours later he called to tell me the car was ready. I appreciate his friendly manner & professionalism plus quickness in fixing the car. Well done!
10/26/2018
DANIEL Y. VERIFIED CUSTOMER
Great service
10/26/2018
JUDITH L. VERIFIED CUSTOMER
Great service
10/26/2018
ED H. VERIFIED CUSTOMER
Great dude!
10/26/2018
Tina F. VERIFIED CUSTOMER
Lauren always has great customer service. I give her a 10 of high standards.
10/26/2018
Katy H. VERIFIED CUSTOMER
Aaron was amazing!! Very helpful for me with my car and also for my son with his car! Best customer service I’ve had in years!