I simply appreciate Josh, for his knowledge and expertise, will definitely love to have him working on my car when ever we return for our vehicle maintenance.
7/25/2019
TIMOTHY P. VERIFIED CUSTOMER
Eddie did phenomenal work to ensure our repairs were done right. I'll buy my next Ford at Grapevine Ford simply because the Sevice department is that good. Thank you Eddie!
7/25/2019
Barbara D. VERIFIED CUSTOMER
He's the man!! Even though the service department was closed he made sure I was taken care of so that I did not have to come back! It was amazing!
7/25/2019
Brandon W. VERIFIED CUSTOMER
Pete always takes care of me and keeps me coming back!
7/25/2019
Tami F. VERIFIED CUSTOMER
Eddie kept me posted on vehicle's progress through out the day. He was very polite and sociable.
7/25/2019
Steve T. VERIFIED CUSTOMER
Work was completed timely.
7/25/2019
Rachael M. VERIFIED CUSTOMER
Jody is great!! Thank you!!
7/25/2019
Denise C. VERIFIED CUSTOMER
Excellent customer service.
7/25/2019
Cailey M. VERIFIED CUSTOMER
Good service
7/25/2019
LARA Y. VERIFIED CUSTOMER
I dropped my Explorer on Saturday afternoon for a Monday morning appointment. The issue I brought it in for was not able to be duplicated. I don’t have an issue with that. I do have issue with a maintenance service that was recommended to us that we just had done in March elsewhere. We were also upset that we weren’t notified of a safety recall on our model. The service manager that my husband spoke with said the car would be ready at 11am on Tuesday. Upon arrival at 1pm they said it was in service and wasn’t ready. He asked to know if it would be soon as he had a ride waiting outside and that service agent (not McPhail) had a disrespectful and very dismissive attitude. We ended up coming back to get the car around 5pm due to this. We have used Grapevine Ford for the last time.
7/25/2019
Austin D. VERIFIED CUSTOMER
Kevin always provides exceptional service.
7/25/2019
Scott S. VERIFIED CUSTOMER
Everything was great.
7/25/2019
DAVID H. VERIFIED CUSTOMER
Very timely, efficient, and friendly customer service.
7/25/2019
James R. VERIFIED CUSTOMER
Thanks
7/25/2019
Danyal S. VERIFIED CUSTOMER
Super helpful
7/25/2019
Barbara M. VERIFIED CUSTOMER
Bridget has always been very helpful to meet our needs with any problems we have had. I have great confidence in her and her abilities.
7/24/2019
Alex S. VERIFIED CUSTOMER
Jody was great. Took care of everything for me after many attempts trying to get my issue resolved with the service department.excellent job.thank you
7/24/2019
DARREL C. VERIFIED CUSTOMER
Pete Roshell was excellent to work with. His expertise dealing with the work on my truck was excellent. Pete is an asset to Grapevine Ford. I am a Grapevine Ford customer forever.
7/24/2019
Jaime M. VERIFIED CUSTOMER
I was extremely satisfied with Pete’s customer service this past Saturday morning. It seemed like a very busy morning, but Pete was on the ball and addressed my needs in timely manner. From now on I will select Pete as my Service Advisor when I get me vehicles serviced.