I asked for an oil change and tire rotation. They charged me $170.44 I can’t believe an oil change would be that much.
7/26/2019
Irfan A. VERIFIED CUSTOMER
Aaron is very kindness person.
7/26/2019
William B. VERIFIED CUSTOMER
Bought the truck based on price will come back for my next truck from grapevine based on great service
7/26/2019
Jan W. VERIFIED CUSTOMER
Andrew Shannon went out of his way to insure my vehicle was ready in a day. He kept us informed as to progress and cost. He was professional, respectful & polite, the type of service we have come to expect from Grapevine Ford. We moved to Frisco and return to Grapevine due to the quality of service, the facility & the fine job they do on my car.
7/26/2019
Randall U. VERIFIED CUSTOMER
Fast and good service! Even washed car
Thanks!
7/26/2019
Sandra K. VERIFIED CUSTOMER
Andrew is a very polite man and kept me up to date on progress through my visit.
7/26/2019
Donald W. VERIFIED CUSTOMER
Miguel is great. He is the reason I will be back if I have a future need.
7/26/2019
Chris O. VERIFIED CUSTOMER
Truck was serviced and repaired quickly, Eddie gave frequent updates to keep me informed throughout the process.
7/26/2019
Brian T. VERIFIED CUSTOMER
Thanks to Jody for coordinating an very smooth process and repairing my car in a punctual manner.
7/26/2019
CHARLES W. VERIFIED CUSTOMER
I managed customer service employees for 40 years. Andrew is one of the best I have ever seen.
7/26/2019
Theodore B. VERIFIED CUSTOMER
Zero complaints and the work was done well.
7/26/2019
Dallas M. VERIFIED CUSTOMER
Everything with the service was great for our vehicle.
7/25/2019
NICHOLE W. VERIFIED CUSTOMER
Awesome guy!
7/25/2019
Len B. VERIFIED CUSTOMER
Andrew Shannon does a great job taking care of my service needs. 5 stars!
7/25/2019
Rosemary T. VERIFIED CUSTOMER
Appreciate the work
7/25/2019
Brian L. VERIFIED CUSTOMER
My service advisor (Pete Roshell) was great. Had to wait a week for an appointment for an oil change (ugh). Arrived about 10 minutes before my appointment time. Then watched my truck sit in line with other vehicles waiting for service for what seemed like 30 minutes or more. If you make a dinner reservation you expect to be seated at that time. Not 30-45 minutes later. The oil change, tire rotation, multipoint inspection (truck is less than 6 months old and had about 5,000 miles on it) and courtesy car wash took right at two hours from the time I arrived. That’s too long for such minor services that shouldn’t take more than 15 minutes apiece. When I got home I saw sections on both front doors that were missed during the wash and the tailgate doesn’t appear to have been washed at all. I appreciate that the truck is definitely cleaner than it was when I brought it in but it looks like a 5 year old washed it.
Again I think Pete was excellent but I the guys in the back could have done a lot better.
7/25/2019
Kevin S. VERIFIED CUSTOMER
All good
7/25/2019
John C. VERIFIED CUSTOMER
Very courteous and attentive.
7/25/2019
Jeff R. VERIFIED CUSTOMER
My concerns are around the the fact that the vehicle still had a clear vibration in the front of the vehicle. The repairs done were to address a code indicating issues with the throttle body.
My fear is that there are still issues present in the vehicle, and not sure today's work did anything to address the problem.