Daren is a true professional. Knowledgable, friendly, communicative and caring. A real asset to Grapevine Ford.
8/1/2019
Andres P. VERIFIED CUSTOMER
Vehicle was never serviced. Still waiting!!!
7/31/2019
John T. VERIFIED CUSTOMER
Josh was great, kept me informed throughout.
Unfortunately, your service dept did not fix my issue.
7/31/2019
DAVID G. VERIFIED CUSTOMER
One question. You may want to cancel the manufacturer's survey.
7/31/2019
Agrin N. VERIFIED CUSTOMER
everything was excellent
7/31/2019
Jill R. VERIFIED CUSTOMER
I called three times to speak to service with questions. I called three days in a row and left messages three days in a row with someone who said the service department would call me back. I needed to change my appointment date or I needed a loaner car. Since no one called me back and I needed the service I showed up for the appointment. They told me loaners were not available. I had to call someone to come get me and take me to me job and other appointments I had. This was horrible service since no one called me back.
7/31/2019
Juan S. VERIFIED CUSTOMER
Alfredo is always a great help, excellent service
7/31/2019
Gregory M. VERIFIED CUSTOMER
OK
7/31/2019
Catherine B. VERIFIED CUSTOMER
Not returning many calls for many hours - terrible - etc
7/31/2019
Mark S. VERIFIED CUSTOMER
Very satisfied. Your team always does a great job. We appreciate Alfredo he is a joy to work with.
Thank you,
Mark S
7/31/2019
Balaji K. VERIFIED CUSTOMER
Jody is great and she has been helped me through out the process of my car repair. As always Ford has high quality service
7/31/2019
Garth G. VERIFIED CUSTOMER
It was a great experience and Andrew is an asset to Grapevine Ford. I thought he was awesome..
7/31/2019
Roy M. VERIFIED CUSTOMER
Quick and friendly service. Thanks!
7/31/2019
Fred H. VERIFIED CUSTOMER
Eddie was wonderful, he was very thorough and helpful. Kudos to you for employing someone so helpful. He does great follow up too.
7/31/2019
Anne W. VERIFIED CUSTOMER
Porters were great. Appt was at 9. Service advisor absent. Service mgr was in office and should have been helping me. Eddie, service advisor finally was free and helped. Went to lounge area to wait for shuttle. Driver was just leaving for a run. Waited 40 min. Upon return was told another 30-45 min. Called husband. Was told 1/2 day for recall work. Car stayed over night. So this was not your best. I took my husband’s truck to Dodge for recall work. Was met promptly at car. Was given loaner and service completed in stated time. You need to take a lesson from them on great customer service.
7/31/2019
Daniel B. VERIFIED CUSTOMER
Eddie is always helpful and nice.
7/31/2019
NICKOLE D. VERIFIED CUSTOMER
Great job as usual!!
7/31/2019
Michael C. VERIFIED CUSTOMER
He provided exceptional service looking forward to working with him in the future
7/31/2019
DAVID C. VERIFIED CUSTOMER
Repairs were fine. I was charged over 60.00 for “disposal fee” which I feel is a total ripoff. You guys did pay anything near this to dispose of the part replaced.