Grapevine Ford Auto Repair Service Center

Josh was very kind plus professional. Thank you again for great attitude, atmosphere and service.

I wasn’t satisfied with my service at this place at all. My past two experiences with Ford Grapevine service wasn’t pleasant. When I dropped off my Mustang back in March for a cabin filter and oil change, they said it was replaced and I was charged for this. For months I was suffering from bad allergies and even went to an allergen specialist because it was effecting my health. I decided to try and replace it myself and noticed NO filter was ever placed back in. I was charged for something I never received and was breathing in filth because of your mechanics dishonesty. My visit today was just as awful! I asked for a cabin filet change, oil change and recall check on my Ford Explorer. When I arrived the oil sticker was not replaced and the oil percentage life still said 45%. When I asked the guys upfront he brushed it off and said “yea it’s replaced” didn’t even check. He just reset the button and handed me a new sticker without confirming the oil was actually change. My SUV does not run like a fresh oil change usually runs. I am pretty sure they did not replace the oil. Jason helped me out and he was kind but every time I drop off my cars I do not receive great service from your technicians and do not feel confident that they are doing the work that I am paying for! I am going to share my experiences with other review platforms because people need to be aware of your technicians bad work and dishonesty!

Andrew was great, not confident in mechanics diagnosis

When I originally brought my car in for service one of the items (Safety Inspection) was not done. So when I brought it back Andrew got me right in, bought me a latte at the cafe and comped the cost. He personally went out of his way to make things right. Good customer service is why I drive back to Grapevine Ford for my service as opposed to a closer dealership.

I’m still waiting for her to call me about a part she ordered over three weeks ago. I texted but no response. I would really like a phone call at ****-****-xxxx.

Thank you for being so understanding and professional

Alfredo is great. Ford’s products **** ****! I’ve owned mustangs since 1983. I am appalled at the engineering of your vehicles. I’ll NEVER BUY ANOTHER FORD AGAIN. THE Japs put you guys to shame! **** You.

You need to pay whatever fee it takes to CLONE Mr Josh. He is that good You sold me this new truck soley because of him being there. He is that good and professional Thanks Max

Bridget did a fantastic job!

Great Guy. Hope his Customer Service concerns rub off on the rest. He has earned my service repair back.

Bryan was excellent he was so good it could work for Sewell

I was under the impression that the windshield wiper fluid motor was under my extended warranty. I paid out of pocket for it and the labor. When I tried to contact, I was sent to voice mail

Timely and good communication

Thank you for good service, Eddie!

Made an appointment one week in advance. Simple computer reprogram.kept the car all day and still did not get to it.

Count on it

Great service

Yes i will take care of it thanks so much

Thank you Bridget for your extra effort to make sure the parts were put on the vehicle perfectly.

Got my escape done in a timely manner. Very courteous