Andrew was very knowledgeable and took very good care of me this morning. I will certainly ask for him in the future.
7/21/2019
Jill M. VERIFIED CUSTOMER
Andrew is very personable and professional. I was very impressed how he remembered helping me last time and followed up
7/21/2019
Christopher D. VERIFIED CUSTOMER
They were supposed to vacuum the car and didn’t
7/21/2019
Eric B. VERIFIED CUSTOMER
My vehicle went in for a simple fix of the dashboard and now my vehicle will not start mere hours after leaving the dealership.
7/21/2019
Greg R. VERIFIED CUSTOMER
Great service
7/21/2019
Brian M. VERIFIED CUSTOMER
Andrew is great to deal with
7/20/2019
William A. VERIFIED CUSTOMER
Andrew my service writer did a great job. He kept me informed along the way. My issue is I had a 9:00 AM appointment to have the oil & filter changed; rotate tires; and first state inspection.
My car was not ready until 11:15 or later. If one has an appointment with your Quick service side the above items should not take 135+ minutes to complete.
7/20/2019
Chris L. VERIFIED CUSTOMER
Laura did exactly what she agreed to do and called me when the parts came it without me having to call her.
7/20/2019
Evan S. VERIFIED CUSTOMER
Excellent as always.
7/20/2019
THOMAS C. VERIFIED CUSTOMER
Curious and sincere service!
7/20/2019
Steve K. VERIFIED CUSTOMER
Job well done. Good response time and customer service
7/20/2019
DAVID B. VERIFIED CUSTOMER
Pete went above and beyond as he always does
7/20/2019
Shane M. VERIFIED CUSTOMER
Fine service.
7/20/2019
Audrea W. VERIFIED CUSTOMER
Extremely professional!! Excellent follow-up. He's the BEST service advisor I've ever had at Grapevine Ford. His service excellence exceeded my expectations!
7/20/2019
Brett A. VERIFIED CUSTOMER
I can tell that you guys of been extremely busy lately obviously with a few of the recent issues with some recalls However everybody was very helpful and I really want to thank Aaron for making sure that it happened as fast as possible That meant a lot to me because I really need my vehicle I feel sorry for the transmission team I can tell they were all under a lot of pressure but it looks like they fixed it in a very good way , thank you.
7/20/2019
Gregory S. VERIFIED CUSTOMER
Andrew was great to work with!! Excellent experience, love my truck!
7/20/2019
Shaun H. VERIFIED CUSTOMER
Service was not what I've had before. I was told my car was ready and payed for the service and then proceeded to wait about 30 minutes while "my car was in the car wash". I didn't appreciate the extra wait and the 2 he oil change that was apart of it
7/20/2019
Mark J. VERIFIED CUSTOMER
Aaron has always done a great job in supporting me when it has come to servicing any of my vehicle's
7/20/2019
Jeff T. VERIFIED CUSTOMER
Truck is worse than before. Almost got in a wreck today because of the issues. Called 6 times left 2 messages and 1 email without a return call