Nice work kept me up to date on all the services being performed
7/18/2019
David P. VERIFIED CUSTOMER
Good job. Very satisfied.
Your “Quick Lane” needs to be renamed or you need to look at how it is being used. Tried several times to bring the car in only to be told it could take 2.5 hours or longer to change the oil. Only when I show up at about 7 am can I get the job done in about an hour or less.
Trying to be a loyal customer but the local oil change places are sometimes easier than dealing with your “Quick Lane”
7/18/2019
Fred M. VERIFIED CUSTOMER
Very professional
7/18/2019
Joseph K. VERIFIED CUSTOMER
Aaron did a great job.
Handled everything as promised
Joe
7/18/2019
Vandra N. VERIFIED CUSTOMER
Mrs. Bridgette takes such good care of me when I bring my car. I drive an hour to get serviced. Always welcomes me with a smile and such great customer service!!!
7/18/2019
Keith B. VERIFIED CUSTOMER
Jody was up front and accurate when she set my expectations concerning my car. She also informed me of your rental service which saved me a lot of time and money. I have Jody saved in my phone for future service needs.
7/18/2019
Tami M. VERIFIED CUSTOMER
My car is still not fixed.
7/18/2019
GARY H. VERIFIED CUSTOMER
Very timely service and follow up.
7/18/2019
Debra B. VERIFIED CUSTOMER
Cant fix truck. Everyone ignores me. Wont return phone calls. Assistant service manager promises to take care of issues and does nothing also!! Laura Benvinedes wont contact me back. ASM wont call me back?????
7/17/2019
Shawn M. VERIFIED CUSTOMER
Great service on our Ford Mustang with regular communication and updates. Done on time and properly. Job well done.
7/17/2019
Michael S. VERIFIED CUSTOMER
Josh has great customer service skills and was professional. I appreciate the contact and that he took care of us and had the truck ready with in our time line. It was nice to have someone we could trust since we were in town from NC and needed immediate repairs.
7/17/2019
Marshall S. VERIFIED CUSTOMER
First experience with Grapevine Ford service department. Bryan was great!
7/17/2019
Traci B. VERIFIED CUSTOMER
Josh was great, I appreciate that he kept me informed of what was going on and when my car was ready.
7/17/2019
Douglas W. VERIFIED CUSTOMER
Grapevine Ford demonstrates a genuine concern for customer satisfaction.
7/17/2019
Richard B. VERIFIED CUSTOMER
When I arrived at 10am Monday I was somewhat skeptical of your process- cars were going every which a way and there didn’t appear to be any service people around —- about 10:20 the line started moving and very attentive, helpful people we’re available. Laura was very professional and thorough to the extent of shuttling me home when your shuttle people were short staffed. Thank you for a painless warranty repair.
7/17/2019
WADE C. VERIFIED CUSTOMER
Bryan is an amasing young man! Every dealership would be so lucky to have such a concerned employe. A truely pleasant experience !
7/17/2019
Jack M. VERIFIED CUSTOMER
Bridget takes care of the problem, she represents Ford very professionally.
7/17/2019
Aj S. VERIFIED CUSTOMER
Eddie took care of me
7/17/2019
Ryan C. VERIFIED CUSTOMER
Pete was awesome! Thanks
7/17/2019
KATHY G. VERIFIED CUSTOMER
I appreciate all services. You took care of me even though i did not buy it here.