I communicated the problem and Miguel let me know how long it would take as well as offering a loaner. He kept me informed through the entire process. I am glad I had Miguel as he was thorough and very honest. He let me know that I'd need tires soon and told me what Lincoln offered as well as a price. I really appreciate his service and willing to pay extra for this kind of service.
7/13/2019
ALLISON P. VERIFIED CUSTOMER
Pete has excellent customer service and did a great job keeping me updated on the status of my car.
7/13/2019
JEFFERY R. VERIFIED CUSTOMER
Great experience, and very professional staff from the service advisor and the cashier to the wonderful lady who drove me home and later picked me up! My favorite dealership and service department. I have been coming to this same location since I bought my truck in 2003!
7/13/2019
Gerald T. VERIFIED CUSTOMER
Ok
7/13/2019
Darrel C. VERIFIED CUSTOMER
Pete Roshell was great. Stayed on top my truck service til the end. Wonderful service. Thanks so much.
7/13/2019
Vera S. VERIFIED CUSTOMER
As long as Bob Leininger is at Grapevine Ford, you will have our business. He is the Only service advisor Who listens to the customer, makes solid recommendations and provides professional and consistent service.
7/13/2019
TONY S. VERIFIED CUSTOMER
Pete Roshell always takes great care of everything on my rides & he is great with his customers too.
7/12/2019
Greg B. VERIFIED CUSTOMER
Jody McPhail provided us care and service. She kept us well-informed along the journey and was very courteous and friendly. Thanks for the great service!
7/12/2019
Brian W. VERIFIED CUSTOMER
Thank you Pete Roshell for the work done on my truck
7/12/2019
Wendy J. VERIFIED CUSTOMER
Andrew was great and kept me updated throughout the day on the progress of the work being done on my Ford Escape.
7/12/2019
Gregory M. VERIFIED CUSTOMER
Excellent customer service by Daren.
7/12/2019
Cindy L. VERIFIED CUSTOMER
Great Job...
7/12/2019
Chris K. VERIFIED CUSTOMER
Jason is a new service writer to me. He’s done a fantastic job I’m very pleased
7/12/2019
Larry S. VERIFIED CUSTOMER
No feedback through out the day. Tried texting and calling several times with no response... Waited 15 minutes upon arrival with no one waiting in front of me—-to be seen. Finally very expensive and told I had to wait over two weeks for minor trim work. Laura was not present even when paged several times when I came to pick up my truck. I had to get help from some one else to move my truck out of garage... I had to maneuver around several vehicles just to exit... one of the worst customer service experiences ever.
7/12/2019
John K. VERIFIED CUSTOMER
5 star ?????
7/12/2019
Tiffani J. VERIFIED CUSTOMER
Super friendly ????
7/12/2019
DREY A. VERIFIED CUSTOMER
Great service
7/12/2019
Paul G. VERIFIED CUSTOMER
After a really bad experience at Five Star Ford in North Richland Hills, I decided to give you a try. So glad I did! Excellent customer service!