Alfredo was attentive about answering questions as well as providing service. I do have a suggestion for the dealership. The waiting area has comfy chairs and ESPN. And a cafe. The cafe is great. A nice addition would be some reading material. The only thing available was a map of TX.
7/14/2019
Heather P. VERIFIED CUSTOMER
From checking in to checking out and everything in between, it was easy, fast and efficiently handled.
7/14/2019
Randy J. VERIFIED CUSTOMER
Always a great job by Andrew assuring all service needs will be completed.
7/14/2019
Tom R. VERIFIED CUSTOMER
Alfredo's assistance was excellent and he promptly managed my vehicle service. He fully explained what was needed and met all requests efficiently. Thank you.
7/14/2019
Debra H. VERIFIED CUSTOMER
Josh has excellent customer service skills. I would come back and have him as my service advisor.
7/14/2019
Peter R. VERIFIED CUSTOMER
Best Birthday gift ever.I LOVE this place. I once saw a movie about a place like this Willy Wonka and the Chocolate Factory everything looks so great. Best service I've ever had.
7/14/2019
Hannah B. VERIFIED CUSTOMER
Andrew was very friendly and open like he always is and took his time explaining what was wrong and what they did to fix it.
7/14/2019
Brett H. VERIFIED CUSTOMER
Alfredo is great and so was Pete
7/14/2019
Edward J. VERIFIED CUSTOMER
Eddie did a good job communicating on the status of vehicle.
7/14/2019
Karen B. VERIFIED CUSTOMER
Miguel was great. He always kept me informed on the progress of my vehicle and was very courteous.
7/14/2019
Kyle H. VERIFIED CUSTOMER
Very professional and helpful. Thank you!
7/13/2019
Arletta G. VERIFIED CUSTOMER
Great Team of Smiles! Always a Great Experience!
7/13/2019
Barry L. VERIFIED CUSTOMER
Good job....Thanks
7/13/2019
Brad M. VERIFIED CUSTOMER
This was my first time to the dealership for service. Very polite. They were very busy but Jason took time and answered all my questions. Very professional.
Extremely satisfied with the experience.
7/13/2019
Gregory J. VERIFIED CUSTOMER
Josh did a great job in every respect - his communications were excellent, he explained all of the options and helped me make informed decisions regarding my vehicle, and he was able to get me out on time!
7/13/2019
Trajko P. VERIFIED CUSTOMER
Jody is the best!
Organized, fast and very nice person!
She always get the job done in a day with my Ford Explorer. I highly recommend her!
Thanx Jody, see you soon.
7/13/2019
Vince S. VERIFIED CUSTOMER
You guys are BUSY!
7/13/2019
RICK C. VERIFIED CUSTOMER
It was a great experience
7/13/2019
Theresa P. VERIFIED CUSTOMER
Pete Roshell and staff represent the Grapevine ford dealership very well. Excellent service department.
7/13/2019
David S. VERIFIED CUSTOMER
Alfredo really goes above and beyond. I had to drop my car off while I was out of town and he stayed in touch with me constantly through the process to update me on everything that was going on. He always does an excellent job.