I'd be delighted to pass on my satisfaction with Grapevine Ford. Jason Scaff has been excellent in my service visits.
Thanks for asking,
Robert M
2/19/2020
SCOTT C. VERIFIED CUSTOMER
Josh Matteucci was outstanding to deal with on this service appointment. He communicated well, was fair and honest. Probably the best service experience that I have ever had with Grapevine over the past 15 years or any other dealership. Thank You!
2/19/2020
Melinda Z. VERIFIED CUSTOMER
It was just a battery thus time but appreciate the service. Thanks.
2/19/2020
Kenneth C. VERIFIED CUSTOMER
Tyler was great. Enjoyed working with him on the maintenance of my vehicle.
2/19/2020
Philip H. VERIFIED CUSTOMER
Yes, very well done Tyler!
2/19/2020
Eric V. VERIFIED CUSTOMER
Fast, professional service and kept me informed throughout the entire process, will request him as my advisor for next time.
2/19/2020
Brian S. VERIFIED CUSTOMER
Not really any issues with the dealership, more with Ford as a company. I paid $3000+ a few years ago for my transmission to be rebuilt by Grapevine Ford, now a few years later I'm being told I need a new one for $7000+ Clearly Ford has an issue with the 6R80 transmisson they are ignoring, based on the 3 Raptor forums I post on, I see nothing but other guys saying how horrible their transmission shifts in their Raptors. I guess if I had any issues it would be with the suggested repairs, serpentine belt was on there when I just replaced it, also suggested my spark plugs be replaced, those were also changed, by you guys recently. I feel like someone who has no knowledge of vehicles definitely gets taken advantage of when they see lists like this.
2/19/2020
David C. VERIFIED CUSTOMER
Excellent service! I can count on Grapevine Ford to take good care of my wife’s Edge.
2/19/2020
Greg D. VERIFIED CUSTOMER
Competent, professional.
2/19/2020
Randy G. VERIFIED CUSTOMER
Great updates on my vehicle’s status
2/19/2020
Gregory M. VERIFIED CUSTOMER
Daren has always showed 100% customer service... an I appreciate that very much.
2/18/2020
Jennifer F. VERIFIED CUSTOMER
The process of diagnosing and repairing the car was too lengthy. Communication was sparse. When I did receive the car back it smelled
Like smoke and the inside was dirty.
2/18/2020
Lauren B. VERIFIED CUSTOMER
Tyler was great!
2/18/2020
Kristina Z. VERIFIED CUSTOMER
He was very helpful and is great I really appreciate his help and service
2/18/2020
Teresa M. VERIFIED CUSTOMER
Very helpful, professional and very personable young man.
I have actually used your dealership for all services done on my 2014 vehicle and one main reason is knowing Alfredo will be helping me. He his an asset to your dealership.
2/18/2020
Kayli R. VERIFIED CUSTOMER
Tyler is exactly what you want when you drop off your vehicle for service. He explained my options and gave honest suggestions. He was also attentive while I was waiting and very polite!
2/18/2020
RADU H. VERIFIED CUSTOMER
God job
2/18/2020
Nan . VERIFIED CUSTOMER
Dealing with Pete was great. He kept us informed and was very helpful.