Grapevine Ford Auto Repair Service Center

Kevin Magee always provides outstanding service.

Tyler was good with me

Excellent customer service Alfredo. Job well done

I must give a shout-out to Service Advisor Jody McPhail at Grapevine Ford. I now live in New Hampshire but used to live in Euless, Texas. However, we moved with my job in 2015, so it has been a while since we lived in Texas. I was familiar with Grapevine Ford, however, and had great service from them when we lived here. I purchased a new Ford Edge in New Hampshire in late November 2019, but was leaving soon after for a nearly two month working trip to the Dallas area. We didn’t notice it at time of purchase, but there was an issue with a broken piece of panel on the inside of the liftgate that was catching on the taillight whenever the liftgate was opened. It caught hard enough that it snapped off and broke a piece of the edge of the taillight. I didn’t have time to get it seen to before leaving NH for Texas, but stopped in at Grapevine Ford after getting here to see about replacing those parts while I was in Texas. Jody worked with us, even though she thought it was doubtful Ford would cover the repair. She persisted, sent photos and went back and forth for two weeks, but in the end Ford agreed to cover it. She also called me several times to update us on her efforts with Ford on our behalf. Then, because of my tight schedule, Jody got my buggy into the shop the next afternoon, arranged for transportation to and from our hotel, and had my car back to me in a day. She and of course the guys who actually made the repairs, busted their butts for somebody who is only here for a few more more weeks and never bought the vehicle from them. She even got us a courtesy oil change and tire rotation. Thank you, Jody, the repair guys, and Grapevine Ford for going the extra mile for someone who was just passing through for a few weeks.

Bob and the service team went above and beyond what was expected after making a mistake on my vehicle when I brought it in for service. They were very accommodating for my schedule and prompt with communications and updates about the status of my car during the repair.

Andrew was the best service writer I have ever dealt with. He was laid back and very professional. He’s the kind of person you feel you can trust. Thank you !!!

Pete Rossel was one of the best service technicians I've ever had the pleasure to work with. ????????????????????

Jody McPhail is an outstanding service provider as well as simply a caring person. Jody went beyond, will beyond what was required. She treated me with the greatest care, regard, concern. As a representative of Grapevine Ford all I can say to you is don’t let her get away! Mike M

Bryan is the best and the sole reason I go to Grapevine Ford!

Bob was kind, thorough, and empathetic to both mine and my car’s needs. He went the extra mile to ensure Ivwas placed in a rental. As an older woman solely responsible for my transportation, it meant a lot to be professionally informed and kindly taken care of. Thank you Bob.

Call me at ****-****-xxxx

Need our F-250 tailgate top replaced ASAP-

Jody was very understanding of what I needed and I felt she genuinely tried to help me the best way she could. I really appreciate her help in having my car fixed.

Andrew was prompt and untuned with issues I had and took care of them. I was pleased as always thanx.

Very smooth and easy process. Thabk you.

Awesome experience! Tyler was great!

Josh is always helpful and attentive in getting my truck's service completed accurately and speedily.

Andrew did a great job

Great service very fast and friendly

Tyler was awesome and very friendly and showed true enthusiasm in serving me. Great Job Tyler!