Very appreciated Alfredo Zacarias Jr. Very satisfied with my recent service experience. Thank you
2/10/2020
Brian C. VERIFIED CUSTOMER
Jody is professional, knowledgeable and friendly. And she communicates effectively.
2/10/2020
Pat W. VERIFIED CUSTOMER
I was more than satisfied with the service and the Grapevine Ford service representative, Jason, however when I got home I noticed a sparkly rough substance on the windshield and windows and the body of the car. I texted Jason who said it was probably tree sap and to bring it back for a wash. I appreciate the manner in which Jason handled the service and the substance issue.
2/10/2020
Michael P. VERIFIED CUSTOMER
Josh is always the best! He explains everything thoroughly,and keeps me up to date on the status of my vehicle.
2/9/2020
SOBIA B. VERIFIED CUSTOMER
I'm beyond unsatisfied with the treatment during the selling process. I feel deceptive and misleading practice by your dealership and salesperson.
Also The car I got had broken windshield chip which were not able to see at the time of purchase and it should be disclose to us when your dealership know about it.
I have bought many car through dealership through out my life and this was the worst experience ever. I would never want to go through this experience again and will find alternate ways to buy in future like carvana etc. Where the stand buy there product and there selling process is not deceptive.
I will be sharing by experience with all my friends and family and I know lots of people that buy expensive cars. Also i will be taking this issue to your corporate BHA group and with ford motor company as well.
If you want to contact me you can reach me at ****-****-xxxx or email at
2/9/2020
STEVEN AND. VERIFIED CUSTOMER
Wait too long for express lane service
2/9/2020
Lauren M. VERIFIED CUSTOMER
Pete is always great!!
2/9/2020
Hl M. VERIFIED CUSTOMER
Great job and service
2/9/2020
Melissa T. VERIFIED CUSTOMER
Aaron ALWAYS takes the best care of me and will only provide suggestions that are in my best interest. If Aaron isn't available for whatever reason, I will wait or come back when he's available. Aaron is always willing to go above and beyond to make sure I am informed and satisfied.
2/9/2020
Micheal H. VERIFIED CUSTOMER
Bob was extremely helpful in getting me through the issues with the car.
2/9/2020
Jayme A. VERIFIED CUSTOMER
I finally received my truck back after getting a bedliner sprayed in and having the grill replaced for the second time. I noticed there is overspray all over the hood and the windshield from what seems to be a clearcoat spray onto something while my truck was parked close by. Not pleased.
2/9/2020
Gary T. VERIFIED CUSTOMER
Okay, I thought Andrew was great.
2/9/2020
Kecin V. VERIFIED CUSTOMER
Jody was very friendly and excellent with her updates
2/9/2020
Harry D. VERIFIED CUSTOMER
I want to thank Jason for keeping me informed as to the repairs on my ford truck
Jason is a professional and I trust his judgements
He has always been attentive to my needs and makes coming here a pleasure.
I’m looking forward to bring my vehicle here for service when needed.
2/9/2020
Lucien F. VERIFIED CUSTOMER
Andrew and the nice kid who took me to my office were very good. Your labor prices and the Fusion design are terrible. $ 700 for 2 new light bulbs? I bought 2 bulbs at ORielleys for $58 and took an hour and 15 minutes to pull the headlight and replace bulb. No wonder Ford cancel the Fusion.
2/9/2020
Pete M. VERIFIED CUSTOMER
Pete is the BEST!!!
2/9/2020
Randal R. VERIFIED CUSTOMER
Job well done
2/8/2020
Mark N. VERIFIED CUSTOMER
Jason is a great communicator.
2/8/2020
Grace M. VERIFIED CUSTOMER
Job well done!
Thanks for extra help, Pete.
Grace
2/8/2020
Zarko G. VERIFIED CUSTOMER
It took 3 days for my vehicle to even be looked at by a tech. When they contacted me to let me know "nothing was wrong", they make you feel like a complete idiot by saying that it was due to me being low on gas. Just distasteful and unprofessional.