Pete couldn’t have made it easier. I appreciate you all using Lyft as needed for transport rather than me waiting longer for the Company vehicle. Very nice!
2/21/2020
Gary H. VERIFIED CUSTOMER
Bryan is better than outstanding in Customer Experience!!!
2/21/2020
Traci I. VERIFIED CUSTOMER
Very quick service and knew exactly what needed to be done ,, warranty, etc. appreciate Bob and his help.
2/21/2020
Anurag M. VERIFIED CUSTOMER
Big THANKS to Bob. He was very helpful.
2/21/2020
Lisa B. VERIFIED CUSTOMER
The entire reason I purchased another Ford Fiesta was because of the superior outstanding service I get at Grapevine Ford with Josh mattucci. I took my newly purchased Ford Fiesta in for a used car inspection and I was amazed at what all was checked and how quickly I got the car back. Thank you Josh and the Grapevine Ford service team!
2/21/2020
Gary S. VERIFIED CUSTOMER
Bob was awesome!
2/21/2020
Billy R. VERIFIED CUSTOMER
Chevrolet was paying me $150 to do a survey. Are you suggesting I do one for free?
2/21/2020
Mendy K. VERIFIED CUSTOMER
My appointment was at 10AM and my car didn’t even go back until close to 12. Wasn’t done until almost 2. Not sure what the point is for having an appointment if I have to spend an entire day there anyway.
2/21/2020
ANDREW B. VERIFIED CUSTOMER
Jody did an excellent job on servicing my truck. She insured I was kept up to date on a consistent basis and by providing me a loaner I was able to continue working without any hiccups. Great job Grapevine Ford!
2/20/2020
ELISKA M. VERIFIED CUSTOMER
I made an appointment on Tuesday for Friday for a factory recall on my door latch. Got there at 6:45 am and left at 3:20 pm (over 8 hours). What is the purpose of making an appointment and they didn’t have the part. Found out they didn’t have the part mid morning and it would arrive at 12:30. No one offered me a ride home or anything else. Others were offered rides, food from the snack bar etc. not me. After talking to my son at 3:00, I talked to the manager. The last visit I had with Aaron McBride was so pleasant and this one not so much. Manager gave me a free service but people were waiting a few hours for that too so is very frustrating.
2/20/2020
Gordon B. VERIFIED CUSTOMER
Jason is the best service professional I’ve ever worked with.
2/20/2020
Danny T. VERIFIED CUSTOMER
Josh was knowledge, very helpful and provided timely information with no pressure. Just excellent service
2/20/2020
Craig B. VERIFIED CUSTOMER
Laura is absolutely the best at what she does she makes me feel appreciated and always does what she says she’s going to do in a timely fashion very pleased to have her as my service manager
2/20/2020
David S. VERIFIED CUSTOMER
Josh went above and beyond his call of duty. As an active duty service member in need, Josh made sure the work was done accurately and quickly to ensure my family and I could make it safely to our next duty station. He’s the best service advisor I’ve dealt with. Kudos.
2/20/2020
Jesse C. VERIFIED CUSTOMER
Pete has been truly amazing, I started having some issues with the service department before with some advisors and then I ran into Pete over in the quick service area, and he made everything better. Treated me like family, is honest with me and works with me on what we can push to next time to save some money. Tell Pete he is awesome.
2/20/2020
Efrain M. VERIFIED CUSTOMER
Thank you Jason for going above and beyond on customer service. I appreciate your help on getting my truck back on the road asap.
2/20/2020
Tammie S. VERIFIED CUSTOMER
He was great at communication throughout the process. I even called back later and ask him to inspect as well. It was done promptly. Great job.
2/20/2020
Roxanna B. VERIFIED CUSTOMER
Only issue I have is I made an appointment for 12:30 told them I was staying with the car. When I checked in for the oil change and inspection I was told it would be 2 hours. Why make an appointment? Always have had my car maintenance done there where in purchased it. Never had to wait 2 hours.
2/20/2020
Chris Y. VERIFIED CUSTOMER
Andrew is a fantastic communicator!
2/20/2020
Steve L. VERIFIED CUSTOMER
Bob was great and kept me informed at all times. Great service overall. Thank you.