Bob was very compedent.I hope he stays for a while
8/3/2020
Ercilia M. VERIFIED CUSTOMER
I have never had my car back to me looking and driving this amazing since getting it. I will be asking for Pete from now on!
8/3/2020
Christiana L. VERIFIED CUSTOMER
I have tried to call and have left several messages with the staff to please contact me. I dropped my car off Tuesday and have received NO calls and NO information about the status of my vehicle. Please call me. This is terrible service. ****-****-xxxx
8/3/2020
Laura L. VERIFIED CUSTOMER
Jody "held my hand" (socially distant) thru the entire process, which I very much appreciated. She immediately responded to my nearly daily messages promptly & always very courteously. Thankful that I brought my car to the dealership!
8/2/2020
BOUNTHAVILAIS P. VERIFIED CUSTOMER
Cracked windshield on a used 2019 Ford Raptor. Talked to several people at Grapevine, all said that a 3rd party will call me. It’s been 2 weeks. Not salesmen’s fault but service department is very disappointing. My callback is ****-****-xxxx
8/2/2020
Taylor F. VERIFIED CUSTOMER
All details were taken care of by Pete and we are very satisfied.
Thank you
8/2/2020
John M. VERIFIED CUSTOMER
Pete always takes good care of me and my vehicle.
8/2/2020
Brian S. VERIFIED CUSTOMER
Pete was great!
8/2/2020
Zach S. VERIFIED CUSTOMER
Pete is great!
8/1/2020
Mark N. VERIFIED CUSTOMER
Jason is very thorough in letting me what is being done and what the projected cost will be.
Good communicator !!
8/1/2020
Mike H. VERIFIED CUSTOMER
Great customer service.
8/1/2020
Glen C. VERIFIED CUSTOMER
Jody is great. I want her as my permanent service advisor.
8/1/2020
BRADFORD B. VERIFIED CUSTOMER
Explained in detail. Fixed in timely manner.
8/1/2020
Justin B. VERIFIED CUSTOMER
I will no longer do business with you... worst experience possible. Couldn't have been any worse... and after they put special customer satisfaction people on the case it was still dropped. And in to of it all I asked for my tires to be rotated and t h e flat to be fixed...well i have an alert that my tire is low and it's still the same tire. Liars and terrible service. I hope this business fails I will do everything in my power to boycott your business.
8/1/2020
Brian T. VERIFIED CUSTOMER
It took too long even though I had an appointment. I wasn’t told that I needed a cabin filter or an air filter change. It was on the multi point inspection report that I got after I left. And the fluid levels were not topped off. My window wash fluid is not full and the orange liquid container next to it is below min line. And one of my tire psi was 32 so the tire psi was not checked on the tires. Makes me wonder what else they didn’t do.
8/1/2020
Brian T. VERIFIED CUSTOMER
Miguel was great at accommodating my needs and providing updates and seeing the process through to resolution of all service and repair needs.
8/1/2020
Rob D. VERIFIED CUSTOMER
Tyler always takes care of me. Exceptional service
8/1/2020
Lacy M. VERIFIED CUSTOMER
Got my car fixed and working again perfectly
8/1/2020
Michael P. VERIFIED CUSTOMER
Service representative Tyler Jaquess was one of the most customer oriented service individuals I’ve ever had the pleasure of dealing with. Personable and knowledgeable Tyler is an absolute asset to Grapevine Ford.
8/1/2020
Kristen W. VERIFIED CUSTOMER
Laura was phenomenal. She was kind and worked around my schedule. When the navigation was still not working upon my arrival, she ensured everything was taken care of right away. 10/10 would recommend Laura again!