I’ve felt like a VIP since we meet. One of a kind leader. At Amazon, when we meet young leaders like Miguel we respect the time we have with them because we know they’re destined to have an huge impact on anything they set their minds too. I’m an Lincoln man for as long as he is.
7/27/2020
Charles C. VERIFIED CUSTOMER
Aaron provided the kind of service on my two Escapes that I have come to expect from Grapevine Ford. Whether they realize it or not, those involved with customer service have an impact on the sales volume of a dealership. The sales transaction takes one day while service is for the life of a vehicle. Customers will pay slightly more for a product if they know they will receive superior service.
You can add Aaron’s name to Pete Roshell’s for providing superior customer service for your dealership.
7/27/2020
Jimmy H. VERIFIED CUSTOMER
Miguel is very courteous, knowledgeable and has tried to help in every way to find the problem with our Nautilus. Even though the problem has not been located yet.
7/27/2020
Nathan M. VERIFIED CUSTOMER
Andrew was great nothing wrong on his part! But I have not even made one payment on my car yet and I’m already paying for things to be fixed... seems like these things should have been done before the car was sold to me.
7/27/2020
Kimberly M. VERIFIED CUSTOMER
The cameras are still acting up :(
7/27/2020
Melvin P. VERIFIED CUSTOMER
Jason was great, but it should not take 3 hours to replace a battery.
7/27/2020
James S. VERIFIED CUSTOMER
Thanks Alfredo. Excellent service once again.
7/27/2020
James C. VERIFIED CUSTOMER
I appreciate Jasón having the service tech to look at the small damage done to the left front splitter of my 2020 Mustang GT after it had gone thru the car wash. He is planning to rectify the issue with the body shop...thank you Jason
7/27/2020
John P. VERIFIED CUSTOMER
Great service
7/27/2020
Thomas S. VERIFIED CUSTOMER
Thank you
7/26/2020
Willard J. VERIFIED CUSTOMER
Jason did a fantastic job taking care of my truck. He was direct and honest. I did not have to wait around at any point. Outstanding service
7/26/2020
Tricia B. VERIFIED CUSTOMER
You had my car for two and a half weeks and all you did was remove a nail out of the tire. Ridiculous! The other two issues I brought it in for, a ticking noise in my engine, and the clear coat peeling off of my passenger door, apparently can't be fixed there. I was told the ticking noise is normal for the 5.0 engine and you don't do paint work there at the dealership. Why didn't he tell me that when I first brought the car in? Instead he kept my car for 2 and 1/2 weeks just to fix the other issue which was the tire. Pulling a nail out and patching it. Two and a half weeks. Also the car is only 2 years old so it's ridiculous that the clear coat is peeling off of my door. Nowhere else on the car is it coming off, just the passenger door.
7/26/2020
Leeann C. VERIFIED CUSTOMER
Tyler was the best, very nice and courteous! I will ask for him from now on!
7/26/2020
Gary W. VERIFIED CUSTOMER
We love tyler. And every touch experience at. Graievine Ford. I apologize I was late last week bringing my truck in and I got there just before the closing. They bend over backwards to help me with the car to drive while my truck was in the parts department. Also tyler texted me back immediately with every request. Thank you. I’ll be back in the next month so I can buy my parents a truck