Poor communication. Laura would text me with information and I would reply with a question. She wouldn’t answer. I had to call back numerous times for answers. The part on order for my truck is over 6 weeks on order and no call on when it will come in. This survey is over a month from when I brought my truck in to your shop. Just called for a status update.
9/14/2020
John A. VERIFIED CUSTOMER
Great service - as usual
9/14/2020
Ghassan G. VERIFIED CUSTOMER
Great experience and service!
9/14/2020
Rodney P. VERIFIED CUSTOMER
Super job.
9/14/2020
MEAGAN W. VERIFIED CUSTOMER
Thank you for the great service!
9/14/2020
Didier M. VERIFIED CUSTOMER
Great service !!
Many thanks!!
9/14/2020
John L. VERIFIED CUSTOMER
Excellent job getting my F150 in, diagnosed, repaired and back to my in time to start my trip on time.
9/14/2020
Tim M. VERIFIED CUSTOMER
He is talking care of me
9/14/2020
Mike B. VERIFIED CUSTOMER
Great service and Jason very responsive as usual!
9/13/2020
Earl F. VERIFIED CUSTOMER
Great job and fast too. Thanks
9/13/2020
Ben C. VERIFIED CUSTOMER
Alfredo is always amazing! Best customer service and truly cares about his customers. One of the main reasons I come back for service at the dealership!
9/13/2020
Henry L. VERIFIED CUSTOMER
Appreciate the speed of service!
9/12/2020
David B. VERIFIED CUSTOMER
Always superior service.
9/12/2020
Greg S. VERIFIED CUSTOMER
Alfredo has consistently delivered excellent service to my family.
9/12/2020
Scott M. VERIFIED CUSTOMER
Alfredo was courteous, friendly, professional and no-nonsense. Hope he’s my rep for years to come
9/12/2020
Roberto B. VERIFIED CUSTOMER
The service is fantastic always and thats why i will be returning to buy my other vehicle at grapevine ford outstanding people working here thank you
9/12/2020
Mike C. VERIFIED CUSTOMER
Another great job by someone whose understands exactly what customer service is about!
9/12/2020
Brian M. VERIFIED CUSTOMER
Andrew was great , kept in contact the entire time you had the car.
9/12/2020
Michelle S. VERIFIED CUSTOMER
I forgot my wallet at home and live in Princeton now which is about an hour away. He worked with me and found my previous records and got me on my way. Thank you for going above and beyond Chris!
9/12/2020
MARC S. VERIFIED CUSTOMER
Aaron is always a great person to deal with one of the reasons why I continue to purchase my vehicles from Grapevine Ford and I have purchased many is because the relationship I have with Aaron he always takes care of us he is great