Unable to leave vehicle for transmission work due to long wait time of at least 2 weeks. Not feasible to leave only to “wait in line” for transmission work. Not t fair to need to rent a vehicle for $40 a day for 14 days just to have vehicle just sit and wait for “turn” for transmission service. Now feel like there will be no option to be able to have much needed transmission work done. Cannot pay 500 plus dollars for needed transportation for rental while vehicle waits to be seen The wait period could be longer and that is a source of stress
9/20/2020
Lance M. VERIFIED CUSTOMER
Great service and I will look for the manufacture survey in the coming days.
9/20/2020
Brad B. VERIFIED CUSTOMER
Great service as usual
9/20/2020
Jatan P. VERIFIED CUSTOMER
Excellent job done by Andrew!
9/20/2020
Mike P. VERIFIED CUSTOMER
Not an issue with Alfredo. He has been great. This was my third trip in to get a state inspection. First time, Alfredo asked techs to perform inspection prior to recall remap. They did not, vehicle failed emissions due to remap. Alfredo apologized, offered next service for free. Said to come back after 100 or so miles. Returned a week later, machine could. Or connect with the State.
Returned third time, vehicle failed, was told needed to be driven at highway speed for “50 or 60 miles” and then should pass. Not super confident. All could have been avoided. Poor internal communications or protocols.
9/20/2020
Santiago R. VERIFIED CUSTOMER
Good communication skills and listened to what I needed
9/20/2020
David Z. VERIFIED CUSTOMER
Since the repair took several days to complete, I was given a
Loaner. Chris Walker and staff got all repairs done as required.
Everyone was very courteous. I have been a customer since
2014. Thanks.
9/19/2020
John S. VERIFIED CUSTOMER
Repair time quicker than initial promised
9/19/2020
James H. VERIFIED CUSTOMER
Good work
9/19/2020
David B. VERIFIED CUSTOMER
Pete is the best service rep! I recommend people to him all the time.
9/19/2020
Jennifer H. VERIFIED CUSTOMER
Pete did a great job getting me in and out as quickly as possible! You guys made buying my car there super easy and I have had a great experiences with my oil changes, car washes and detailing. Garry was super helpful in financing when inquiring about some extend services. I will continue to tell everyone about my awesome experience with your dealership and to purchase their next vehicle from Grapevine Ford!
9/19/2020
David D. VERIFIED CUSTOMER
Aaron was great to work with
9/19/2020
Madison S. VERIFIED CUSTOMER
Alfredo was really nice and very helpful! Kept me up to date on the progress of my service and completed everything in a timely manner!
9/18/2020
Harold H. VERIFIED CUSTOMER
Daren went above and beyond to help get my truck fixed then my wife’s mustang as well! Thanks for the help we love our Ford cars! We have purchased 3 Fords sells and service five stars!
9/18/2020
William S. VERIFIED CUSTOMER
Service advise failed to keep me informed of progress on vehicle and nless I called and ask. Very disappointed wont be back
9/18/2020
Tommy C. VERIFIED CUSTOMER
Andrew was great to work with. He did a fantastic job keeping me informed about the status of my vehicle.
9/18/2020
MARK W. VERIFIED CUSTOMER
Service completed quickly and communicated as soon as done.
9/18/2020
David D. VERIFIED CUSTOMER
He was excellent. I was not a easy courier and his superior customer skills really came through
9/18/2020
Lee D. VERIFIED CUSTOMER
Had repair a previous service error. Cost me three days because you do slow.
9/18/2020
Dale M. VERIFIED CUSTOMER
Waited almost a week for a part to get in to complete repairs. Your supply chain let you down. Nothing Miguel could do.
My invoice was not accurate. After getting home I reviewed in detail and found extra labor charge that should not have been applied.
Went back to Miguel and he took care of. Made me wonder what audit process is used by dealership before customer pays.