Tyler is fantastic. Best service advisor I’ve ever dealt with. The reason I took truck in was for sunroof and AC to be fixed. Roof fixed, but the techs told Tyler the AC was fine and they couldn’t find any problems. Got truck home and AC still not blowing cold air. Texted Tyler, answered me quickly and said to bring back in. I have no issues with Tyler.
1/4/2021
Rob R. VERIFIED CUSTOMER
Pete did a great job as always, man those guys work long days!!
1/2/2021
BRIAN B. VERIFIED CUSTOMER
Thank you
Happy New Year
1/1/2021
REGINA J. VERIFIED CUSTOMER
Mark in service really took care of me and my car thanks Grapevine Ford
1/1/2021
Bruce P. VERIFIED CUSTOMER
Mark was great. Kept me informed and was very knowledgeable.
1/1/2021
Stephanie A. VERIFIED CUSTOMER
Bob provided exceptional service!
1/1/2021
Steve R. VERIFIED CUSTOMER
The service was excellent. The drop off was quick into the point. When I picked up my car I received documentation of what they did and information on my car which I thought was a great touch. Thank you.
1/1/2021
Taunya G. VERIFIED CUSTOMER
He has a great personality and is very knowledgeable
1/1/2021
James T. VERIFIED CUSTOMER
Aaron and the techs handling my vehicle did a great job! I appreciate the frequent updates from Aaron as well. That is uncommon at many of the dealerships. For example, I had a blend door replaced on my climate control at McKinney Ford dealership and they never contacted me to update me on the vehicle.
My wife has a Q7 and the grapevine Audi dealership did not communicate well regarding a recall with the vehicle there.
Your team did a great job and I was very pleased with the service. Keep up the good work!
1/1/2021
Luis R. VERIFIED CUSTOMER
Miguel Luna very helpful. Great service advisor end excellent communication
1/1/2021
JOHN G. VERIFIED CUSTOMER
Our 2019 Lincoln Aviator Reserve II has spent quite a bit of time being serviced by Lincoln (predominately by Grapevine Lincoln) and is now being repurchased by Ford/Lincoln Corp. Bob has been a fantastic service advisor throughout the process. He has worked diligently to try to address the multiple issues with our car and has communicated thoroughly with us while also delivering the customer service standards one would expect from Lincoln. Unfortunately our Aviator has just fallen short in this area. Without Bob’s friendly & calming disposition this experience would have been much more difficult to work through.
1/1/2021
DON P. VERIFIED CUSTOMER
Just wished ford would honor a federal warranty instead of taking the easy way out. mark was excellent!
1/1/2021
Richard P. VERIFIED CUSTOMER
Excellent representative of your firm
1/1/2021
John A. VERIFIED CUSTOMER
Had to call multiple times to find out the status of my truck. Additionally this was the second time the truck had to get the same fix repaired. When I got home the same issue persisted. I was not willing to drop off my truck again for a 3rd time to wait a month to again have a broken vehicle. My business has now gone elsewhere.
1/1/2021
Miller M. VERIFIED CUSTOMER
Excellent service from Bob as always!
Thanks and happy new year!
1/1/2021
Dale B. VERIFIED CUSTOMER
Pete is a super friendly and knowledgeable service representative.... he fully took care of my F-150 service needs.
12/31/2020
Craig R. VERIFIED CUSTOMER
I’m always pleased with the the service team and the professionalism they provide.
12/31/2020
MARK S. VERIFIED CUSTOMER
Pete did a great job with my car. I'm very Appreciative for the rental car for the day, so that way I didn't have to spend 7 hours waiting in your service department.