Only concern was in scheduling the appointment and telephone system noworking
6/14/2021
Sarah B. VERIFIED CUSTOMER
He is great
6/14/2021
Michelle D. VERIFIED CUSTOMER
Great looking forward! He doing a excellent job making sure I was well taking care of.
6/14/2021
Scott L. VERIFIED CUSTOMER
Not her fault but when I make a service appt well in advance I expect things to be done that day, particularly when all I am asking for is a diagnosis. If you are backed up it isn't the customers issue. We make an appt in advance for a reason. Thank you
6/13/2021
JIM L. VERIFIED CUSTOMER
Problem not fixed. Advisor was not truthful on more than one occasion. I have lost all trust in the dealership. I have been loyal to the Ford brand because my grandfather worked for Ford for 30 years. At this point I don’t even want my car anymore! The dealership and Ford has let me down. I am very unhappy and am going to make sure people know about my experience.
6/13/2021
Anthony V. VERIFIED CUSTOMER
Couldn’t be happier with my experience Jason really went above and beyond!
6/13/2021
Jose J. VERIFIED CUSTOMER
Service was fast and excellent customer service.
6/13/2021
Shirley M. VERIFIED CUSTOMER
Bob was great to work with!
6/13/2021
Darlene B. VERIFIED CUSTOMER
Very helpful, friendly and accommodating service!
6/13/2021
Barbra B. VERIFIED CUSTOMER
All was good but the battery has only lasted 2 years since I bought the car. I have had the car 4 years and had 2 battery’s put in my car. I’m not impressed with the Ford Focus because I have had the car in the Ford shop about 4 times about my clutch. I won’t buy a Ford again.
6/13/2021
Emilio S. VERIFIED CUSTOMER
This is the first time ever with a good experience in the maintenance department. Keep up the good relationship.
6/13/2021
Austin W. VERIFIED CUSTOMER
I can't put in to words how grateful I am for what you did for us; it means so much. Thank you, Jody!
6/13/2021
Joe R. VERIFIED CUSTOMER
I can depend on Daren
6/12/2021
Matt A. VERIFIED CUSTOMER
Tyler Jacques treated my Mustang like his own! He’s a true professional and cares about the customer. I highly recommend going to Grapevine Ford and having your car or truck serviced by a pro!
6/12/2021
Ramiro S. VERIFIED CUSTOMER
I'm just really satisfied with the services that Grapevine Ford provided for me overall.
6/12/2021
Craig G. VERIFIED CUSTOMER
Jason Scaff was great, and was on point with repair time. Knowledge of expected cost was presented at point of sale, and was on point. Final repair costs were what was expected, and slightly below, based on market value for parts, labor, based on third and 4th party quotes. Quotes were from private sector, as well as friends that are current and previous Ford technicians. Service was on time, and results exceeded expectations. Vehicle was returned detailed, repairs done to factory new status. Will request Jason when next service needs arise.
6/12/2021
Amanda K. VERIFIED CUSTOMER
Daren is the best. He seriously is the main reason I continue to use Grapevine Ford for my service needs.
6/12/2021
Marianne R. VERIFIED CUSTOMER
Very satisfied with my service today.
6/12/2021
ROBERT B. VERIFIED CUSTOMER
Daren was awesome!!! Very kind and always keeps me updated on the status of my vehicle.