From the start of our issue to completion it took 14 Days.
It seems that the Black label thing works best for appointments. Not for what we called an emergency. (A rear window stuck in the down position)
We are a one car family, we would only use the car if both of us could go together. One to stay in the car, one to go into the store. Otherwise, once the part came in everyone in the service department was great.
6/6/2021
Patrick B. VERIFIED CUSTOMER
Pete was very helpful
6/6/2021
Nine Energy. VERIFIED CUSTOMER
Brought my truck in as it stalls at red lights and in traffic. No issue was detected or diagnosed.. Picked my truck up Friday and now stalled twice on Saturday. Will be taking my truck elsewhere for a second opinion.
6/6/2021
Debby K. VERIFIED CUSTOMER
Your welcome. Robert Leinenger was very professional and helpful in explaining the mechanical needs and he took care of all our requests in a timely manner.
6/6/2021
Denise C. VERIFIED CUSTOMER
Friendly, professional, and accurate when work would be completed. Asked if I would like to have vehicle delivered of which I was surprised to hear.
6/6/2021
Logan B. VERIFIED CUSTOMER
Thank you for getting it fixed super quick!!
6/5/2021
STEVE C. VERIFIED CUSTOMER
Good job all the way around.
6/5/2021
Christopher H. VERIFIED CUSTOMER
Great job
6/5/2021
LESLIE Y. VERIFIED CUSTOMER
Once again my car was half assed cleaned. I specifically asked if it was going to get vacuumed and was told yes. Last time I complained that someone cut my center console and I never heard a word from Ford. I’m not sure the service department takes much pride in what they do. I still think twice about bringing my car back to Grapevine Ford.
6/5/2021
JADA S. VERIFIED CUSTOMER
Great service
6/5/2021
John B. VERIFIED CUSTOMER
Pete was professional from the moment he greeted me in my car!
6/5/2021
Earling B. VERIFIED CUSTOMER
Aaron was outstanding! A great rep for Grapevine Ford!
6/5/2021
Scott F. VERIFIED CUSTOMER
Jody was super helpful and when she wasn’t there to assist me Clearance and Jason did a great job to answer my questions.
6/5/2021
Dalworth Clean. VERIFIED CUSTOMER
Daren is always a pleasure to work with. Polite and courteous. He and the team are always efficient when I bring in our vehicles for service.
Thank you for providing above average service. I don’t get this kind of service from other dealers.
6/5/2021
SCOTT C. VERIFIED CUSTOMER
Chris was very helpful and great to work with.
6/5/2021
Wayne R. VERIFIED CUSTOMER
Great job as always. Trust in your business is crucial. I completely trust Pete and a major factor in my continually return to grapevine Ford.
6/5/2021
Beau N. VERIFIED CUSTOMER
Alfredo was outstanding! I had a terrible experience my first service appointment with Grapevine Ford, Alfredo came in and redeemed!!
6/4/2021
CLAYTON G. VERIFIED CUSTOMER
Work was completed on time and as planned. Alfredo did a great job communicating with me about the work.
6/4/2021
Gary P. VERIFIED CUSTOMER
The transaction is incomplete, I'm still working with Bob for resolution