The only problem I experienced was I had scheduled my appointment for a Saturday morning at 9 AM and when I called to confirm it on Friday prior they said I didn’t have an appointment scheduled but to come in anyway on Saturday at 10 I I did that and had to reschedule again because the parts weren’t there for my service but on the appointment day it was ran very professional and efficient.
5/29/2021
**** S. VERIFIED CUSTOMER
Jason shoots me straight
5/29/2021
ASHLEY S. VERIFIED CUSTOMER
Jason is amazing!! He has been so helpful and understanding!! I wouldn’t want anyone else!!
5/29/2021
Jim A. VERIFIED CUSTOMER
All good
5/29/2021
BLAKE B. VERIFIED CUSTOMER
I sent a text immediately upon receiving the initial outreach. I did not hear back. Also, I have not received a final work order with what was done and what was reviewed. I have called for a service advisor for 3 days and left messages and have heard nothing back. Customer service has been less than stellar
5/29/2021
Jerry H. VERIFIED CUSTOMER
Great customer service. Kept me appraised of work status. Called me when car was ready.
5/29/2021
Lori P. VERIFIED CUSTOMER
Jason was exceptional. He was clear and thorough-and set realistic expectations. That makes him a total star in my book. Thanks to Jason!
5/29/2021
ADAM J. VERIFIED CUSTOMER
The experience at Grapevine Ford was a good one from start to finish. Staff was helpful, accommodating and friendly no matter what department we dealt with. Spending thousands is always stressful, even for a practical family suv and your team made that a more relaxed, enjoyable experience. Thank you!
5/28/2021
William L. VERIFIED CUSTOMER
Great service from GF and Pete. He always takes great care of vehicle service
5/27/2021
MEGAN G. VERIFIED CUSTOMER
He’s the absolute best! Always I formative and happy to help in any way possible.
5/27/2021
ROY M. VERIFIED CUSTOMER
Great service!
5/27/2021
Karen N. VERIFIED CUSTOMER
As usual Aaron McBride provided five star service.
5/27/2021
BRIAN F. VERIFIED CUSTOMER
Jody is always the professional and puts her clients best interest in mind. She has been my service advisor for several years now and is the primary reason I use Grapevine Ford.
5/27/2021
Gary B. VERIFIED CUSTOMER
Miguel was very helpful and enjoyable to work with
5/27/2021
Naveen B. VERIFIED CUSTOMER
Alfredo is great. Even though he was not my sales consultant he helped answer all questions post sale and promptly answered and returned my calls. He is a great guy and asset.
5/27/2021
Michael H. VERIFIED CUSTOMER
Aaron was great communicating with us and Grapevine Ford exceeded expectations in the repair and return of my vehicle. Overall great experience.
5/27/2021
VALERIE S. VERIFIED CUSTOMER
He is a great communicator and follows up in a reasonable timeframe! He properly sets expectations. Will define deal with him in the future!
5/27/2021
John S. VERIFIED CUSTOMER
Please correct your records, my husband John does not own the Focus, I do. My name is Debbie Siffermann.
Thank you