I’m not sure where to start. The whole experience sucked. In fact it sucked so much that I left you a scathing review on Yelp. I will tell everyone I know how poor my experience was. If you give a **** have the general manager or the owner call me. ****-****-xxxx. I spent 2 hours in your dealership today to have less than 20 mins worth of work done. It was a joke and it was all due to a lack of focus and attention to detail on the part of my salesman. Your service dept did nothing wrong other than scar up the receiver on my truck when they cut the locking pin off. Your used car sales manager jumped in and tried valiantly to save the day. That kid deserves a raise.
5/21/2021
Stan I. VERIFIED CUSTOMER
Jason was exceptional in his commitment to providing a Five Star customer service experience. He was very knowledgeable and showed his sincere desire to be incredibly Professional and Personal in assisting me from start to finish. Outstanding !!
5/21/2021
Robert S. VERIFIED CUSTOMER
Excellent service!!!
5/21/2021
Paul C. VERIFIED CUSTOMER
Miguel was top notch.
5/21/2021
Michelle M. VERIFIED CUSTOMER
Christopher Walker was an excellent advisor.
5/21/2021
CHRIS I. VERIFIED CUSTOMER
All went as expected
5/21/2021
David B. VERIFIED CUSTOMER
Great Job
5/21/2021
Williamsra W. VERIFIED CUSTOMER
Jody was great. Very professional and quick communicator ????
5/21/2021
John J. VERIFIED CUSTOMER
Best service experience so far with Grapevine Ford. I want Jason for ally future service needs.
5/21/2021
Lori M. VERIFIED CUSTOMER
Bob is the best!!
5/21/2021
Zaneta M. VERIFIED CUSTOMER
Chris Walker was friendly and polite. Our car was taken care of in the amount of time is was suppose to be. We saw Chris working really hard for the customers since there was only 2 in that department
5/21/2021
Jonathan B. VERIFIED CUSTOMER
Jody was great and communicated quickly with great clarity throughout the process. Thank you!
5/21/2021
Mark B. VERIFIED CUSTOMER
Bob took good care of my car!
5/20/2021
TIM S. VERIFIED CUSTOMER
Only issue was the proof of inspection i left in the cup holder was missing. But i have another copy. So no problem.
5/20/2021
JOHN R. VERIFIED CUSTOMER
Jason cares about his clients and I appreciate the support and knowledge he shares.
5/20/2021
Ralph G. VERIFIED CUSTOMER
He did a fine job. Promote him immediately.
5/20/2021
JASON P. VERIFIED CUSTOMER
Mark has been great getting everything back working. Especially appreciate the regular updates that he provides!!
5/20/2021
Tim M. VERIFIED CUSTOMER
Good job runs great
5/20/2021
Rhonda R. VERIFIED CUSTOMER
The service was as expected. Aaron was very professional and courteous.