Bob was great. I had several questions which he took the time answer completely. Thanks
5/20/2021
Tina K. VERIFIED CUSTOMER
Customer service was excellent. Getting an appointment and everything being completed quickly was surprising and appreciated.
5/19/2021
Janet T. VERIFIED CUSTOMER
Enjoyed the positive friendly atmosphere at Grapevine Ford
5/19/2021
Russell W. VERIFIED CUSTOMER
Service was great.
5/19/2021
PATRICIA G. VERIFIED CUSTOMER
I pre-arranged an appointment to have my back up camera fixed, as It has not worked since purchase (I was to the understanding it was recalled in November. Also to have my left rear fender well fixed as it not in tact. Plus, during my appointment my Cosair was to have the Zantek paint protectant (as this is required every 6 months). I was informed prior to my appointment I would have a loan car.
Bob was not prepared for my repairs.. he did not have the replacement camera, did not have a loaner car and told me to not worry about the Zantek process that I could get it done when I return. His final comment was, he would call me to reschedule to get everything done and would have someone come to pick up my car at that time as part of the customer service agreement. I have not heard a word. The date I was there was April 22nd at 9:30 am I was to drop it off for a loan car. Very disappointing I have not even received an update or anything in follow up. Patty Wallace ****
5/19/2021
ZAIRA G. VERIFIED CUSTOMER
Horrible experience!
5/19/2021
LANCE A. VERIFIED CUSTOMER
Jody was excellent I will deal with her every time I need anything.
5/19/2021
RANDY F. VERIFIED CUSTOMER
Thank you. Good job on my truck
5/19/2021
James M. VERIFIED CUSTOMER
I was charged for a loaner vehicle because mine sat on y’all’s lot for 6 damn days without being looked at. Terrible way to do business. I will be going another avenue to recover my money because of the complete cluster **** y’all have up there. I would like for the general manager to contact me and no one else
5/19/2021
Robert P. VERIFIED CUSTOMER
My Ford 150 was in the shop for 5 days and needs to be brought back in for the same reason. Check engine light came back on and is running extremely rough!
5/18/2021
WARREN K. VERIFIED CUSTOMER
Great job!! In and out in 1 hour and 15 minutes
5/18/2021
Rick P. VERIFIED CUSTOMER
Good employees and good service
5/18/2021
Kimberley E. VERIFIED CUSTOMER
I have no idea I bought the truck Friday and we have not seen it since so I have no idea if I’m satisfied or not??
5/18/2021
Andrew J. VERIFIED CUSTOMER
Mark was very helpful, polite, courteous, knowledgeable, A true professional.
5/18/2021
Joel B. VERIFIED CUSTOMER
Jody was great at working with me to get best pricing, communicating the service status, and remediating some service execution flaws.
5/17/2021
Thomas M. VERIFIED CUSTOMER
Pete always does a great job
5/17/2021
Parks P. VERIFIED CUSTOMER
Alfredo was the best service advisor I could’ve gone to!
5/17/2021
Bobbie J. VERIFIED CUSTOMER
Pete is the man as always!! Always timely and constant communication through the service process!
5/17/2021
Matt A. VERIFIED CUSTOMER
Tyler exceeded my expectations! I’ve always gone to another dealership, but wanted to try this one! And it is amazing!! The care they take on my Mustang was second to none!
And, the dealership caters to people - great lounging and working spaces and can’t wait to see the Mustang Cafe reopen! Tyler says the food is great!!
All in all, my first time experience was outstanding! I will recommend Grapevine Ford to everyone I know! Happy customer!!