Grapevine Ford Auto Repair Service Center

Christopher was very polite and kept me informed of the work and available options for how to spend my time during the wait.

Miguel was great at keeping me updated on the progress of my vehicle repair. He was quick to respond to any questions that came up and was very knowledgeable. Would definitely request to work with him again.

We were told to bring in the van on 5/5 at 9:30a to look at the AC system which appeared to have leaked all over the interior cabin floor. We had originally asked to also review the grinding noise when the van began to accelerate and when turning left. When my wife arrived, it was only noted for the AC review (which was fine). We received a text on 5/6 that the technician “heard a bunch of noises” and wasn’t sure. And they asked which one WE thought could be the issue for causing the wearing spot on one of our front tires. Unsure, we asked that they just focus on the AC system. We were told an AC technician wouldn’t be available for at least two more days, and he already had two other vehicles ahead of ours. Since I travel, and we live in Anna, TX, I put my wife up in a hotel to remain close to the vehicle. We had to board our dog as well. We finally received a loaner car on 5/7, and Monday 5/10, we were told the drenched cabin was not an AC issue (although there was a below-normal amount of coolant in the van) but due to a leak in the welded repair that is running down behind the windshield and into the cab. It began raining Monday 5/10, shortly after we picked the van up, and the cabin as of ~10:30am, the cabin was not wet. We reviewed our dashcam to note that the van was never driven off the lot for the front end inspection, and the hood of the van was never even opened. As such, the coolant was also not filled. Miguel was great with responding, customer service, and communication, and his desk partner (forgot name) was also great; as well as the lady at the rentals desk in the fleet office. We are questioning the work “completed” by any of the technicians, however. Over $1000 in costs, and zero updates were made to the van. We are also awaiting a call-back from a manager of the service techs regarding all of this.

The rep Aaron was great - on top of everything and kept me informed. The prices for the services were expensive though compared to other quotes.

Don't bother. If you're people can't be bothered to communicate with us when you have our car, why would we want to talk to you now? We just feel lucky we got it back.

Received excellent service from Jason

My service advisor was the BEST I’ve ever had. He is very courteous and knowledgeable.. He is a big asset to your company.

Christopher was very personable. He also offered to help schedule my Zaktek appointment.

Very satisfied

Good job

Pete is great to work with. Said it would be 4-6 hours and I was on my home on a little over 4.

Very disappointed and dissatisfied to see it took 4 hours (from 10 am to 2:00) for a simple oil change and reattachment of belly pan. If I was given a heads up when I brought the car, I would have arranged for someone to pick me up. This is the second time I have used the service from this location and both times, I have been very dissatisfied with the service. Not sure I would ever go back to Grapevine Ford and recommend this location to others.

Pete was great. Will request him for my next service appointment

Jason was exceptional coordinating the service of my vehicle and resolving a long standing issue I had been experiencing. His communication was excellent.

Thanks for the greak service

I received excellent service.

The communication was lacking throughout the whole process. I also got a text from about 3 different numbers, not really knowing which number to respond to. Lastly and most importantly there is a scratch on the driver's side front fender that was not there before. I need to talk to someone about getting that fixed.

Very easy, friendly and great customer service.

Fast and easy to work with.

Great service!!! Thanks Jody