Grapevine Ford Auto Repair Service Center

Contact me if you want to know what happened

Thanks Daren!

He did a great job! I really enjoyed my experience today.

Pete is always keepeing me informed on the pprogress , I reaaly like his level of customer service. Thanks Pete...!!

He was absolutely wonderful

I like Pete. Good communication, sets expectations well. Thanks!!!

The service department this time was great as usual, the lacking was in the sales department. I purchased my truck which was one of their courtesy vehicles but still considered and priced new. After purchase I noticed that the passenger side had scratches all the way across, there is a dent and scratches on the tailgate, the steering alignment is off and there is white paint spatter all down the passenger side as well. I tried to contact my sales associate for 2 weeks without a response on these matters and finally was able to get in contact with them. Instead of assisting with setting up getting the resolved I was advised to contact the parts department. The parts department advised they do not handle this and sent me to service. An appointment was scheduled and when I arrived I was told it needed to be dealt with in another department and they were not sure if they could get the vehicle in. I explained the situation quite frustrated at this point and the service adviser stated the alignment would be dealt with today. The paint issues I would have to get with my sales associate though. The sales manager told me to come back next week and they will figure something out? Why not today. I guess once you sell a car and got your money the rest doesn't matter.

Keep up the good service

Good service

Best service employee bar none. Prompt & professional. Thanks, Pete

Pete did a great job, as always.

Thank you

Wonderful service will b back

Satisfied

Thank you Jody was awesome.

Great service!

See ya at the next oil change. Thanks Jody!!

Aaron was amazing!

Miguel was nice & very helpful.

Pete is always very helpful and professional