There was a mixup with our ticket. Truck is still not fixed. We brought it back in 2 weeks ago last Saturday
4/26/2021
Julian D. VERIFIED CUSTOMER
Mark was very professional, kept me informed of everything, and made sure everything was done right the first time.
4/25/2021
Don H. VERIFIED CUSTOMER
Very professional
4/25/2021
Jeff M. VERIFIED CUSTOMER
Aaron McBride ALWAYS comes thru. He keeps us informed and Never leaves us wondering what’s going on with our vehicle. Aaron is why we continue to buy our vehicles and have them serviced by GF
4/25/2021
Ruby D. VERIFIED CUSTOMER
Tyler was so helpful and took care of all my vehicles needs! Made this trip so pleasant! I believe I have found my new service advisor. My preferred advisor no longer works there and it's always so comforting to come in to a dealership get all the things done with no hassle! Thank you Tyler! ????
4/25/2021
REX F. VERIFIED CUSTOMER
Christoper did great job of taking care of our car.
4/25/2021
Brian J. VERIFIED CUSTOMER
Tyler & team did an excellent job !! Service department does an outstanding job.
Brian J
4/25/2021
Micheal B. VERIFIED CUSTOMER
Outstanding customer service!!!
4/25/2021
John S. VERIFIED CUSTOMER
Miguel did a great job and responsive
4/24/2021
Dan D. VERIFIED CUSTOMER
Miguel was attentive to our needs. He kept us updated on the status of the repair process. Thanks.
4/24/2021
Jesse S. VERIFIED CUSTOMER
Bob took good care of us and brought out navigator back to Us after hours, to help us make a trip that we were going on.
4/24/2021
Adriana S. VERIFIED CUSTOMER
Miguel was very professional and acknowledged the concerns about my vehicle and resolved them quickly despite little things coming up. I’m overall very happy with my visit.
4/24/2021
Lori M. VERIFIED CUSTOMER
It took almost 2.5 hours for The Works (oil change and tire rotation) today. When I checked in, they estimated 1h45m, which is still a lot but 2.5 hours seems too long.
4/24/2021
Brock S. VERIFIED CUSTOMER
Alfredo was great. He was very organized, professional, and communicated very well.
4/24/2021
Frederick F. VERIFIED CUSTOMER
Great Job completely satisfied
4/24/2021
JERRY B. VERIFIED CUSTOMER
Pete treated me like I was his only customer that day. That’s not an easy thing to do when you’re busy.
4/23/2021
Tom H. VERIFIED CUSTOMER
Very satisfied with the service at Grapevine Ford and Christopher Walker was excellent.
4/23/2021
LINDA S. VERIFIED CUSTOMER
Waited a week for an appointment and then took two days. The last Car we had oil changed with you,the oil filter was not put on correctly and we had to take it to another shop -we could see oil on the drive way- and pay $50 to get it fixed
4/23/2021
MARILYN P. VERIFIED CUSTOMER
Alfredo is one of the top service advisors I have worked with at Grapevine Ford. He keeps you informed and places the customer first at all times