Christopher Walker was very professional and has a good sense of urgency about his customers time. I will be coming back in the future for more preventative maintenance on my vehicle.
4/22/2021
Tessa P. VERIFIED CUSTOMER
Miguel was timely with updates and kept me in the loop on where my vehicle was in the process. He was very friendly and helpful!
4/22/2021
Carla N. VERIFIED CUSTOMER
Pete Roshell has great customer service and he made to contact us every step of the way. He explained in detail the process and the expectations. We felt included in the process and didn't have any last minute hangups. Pete is a great addition to your team and he needs the recognition and compensation!!
4/22/2021
Thomas H. VERIFIED CUSTOMER
Service was timely, professional and friendly. Greatly appreciated!
4/22/2021
Bill O. VERIFIED CUSTOMER
He did great. Communicated very well and pleasant to work with.
4/22/2021
Mark N. VERIFIED CUSTOMER
Another perfect service experience !!
Mark N
4/21/2021
ROGER R. VERIFIED CUSTOMER
Christopher was awesome. Got me in and out as fast as he could and with great service. Good to see someone like Chris working at Grapevine Ford and will definitely be scheduling all my future services with Christopher. Thanks again
4/21/2021
Bob S. VERIFIED CUSTOMER
Pete was professional and friendly. Gave excellent service . He is an asset to your dealership.
4/21/2021
Thurman C. VERIFIED CUSTOMER
Bob responded to my complaints in a professional manner and took care of my vehicle in a very timely manner
4/21/2021
Nicholas R. VERIFIED CUSTOMER
Alfredo was super polite and helpful. Very professional
4/21/2021
Ryan O. VERIFIED CUSTOMER
Mark always kept me informed and up to date on everything! It means a lot to me as a customer to have that constant communication with those who are working on my truck. He had repaired everything I asked him to. There was never any pressure on anything. Great guy and an invaluable employee at Grapevine Ford. It’s because of him that when I am ready to purchase my new truck, Grapevine Ford will be my destination.
4/21/2021
Billie S. VERIFIED CUSTOMER
All went well, thanks
4/21/2021
MILTON H. VERIFIED CUSTOMER
Pete, great as usual , thank you.
4/21/2021
Justin T. VERIFIED CUSTOMER
Mark was on top of it but the shop had a few guys out which caused some delay. I ended up needing to get my veh before they could complete the other repairs. I purchased the track arm from your parts dept and installed it myself. I also replaced front pads myself today.
4/21/2021
Thomas D. VERIFIED CUSTOMER
Good service. Took care of the recall efficiently. Good experience.
4/21/2021
Johnny C. VERIFIED CUSTOMER
I drive all the way from Irving to the Service department at Grapevine. It us hands down superior to other dealerships. Alfredo goes the extra mile to get the Service needed.