Pete’s a cool and friendly guy. Helped me out with questions I had and even my situation with my scheduled service. Did a nice job ????????
4/16/2021
Philip G. VERIFIED CUSTOMER
Appreciate the communication and timely service.
4/16/2021
Rick G. VERIFIED CUSTOMER
Jody did a great job keeping informed on how things were going with my vehicle.
4/16/2021
Karyn P. VERIFIED CUSTOMER
Great service and care
4/16/2021
TEDDY M. VERIFIED CUSTOMER
Pete is an outstanding Service Representative for Quick Lane. Don't use any other unless Pete is not available or at work.
4/16/2021
Anthony C. VERIFIED CUSTOMER
The service department is exceptional. Alfredo is a great service advisor. Your parts dept. decided to count inventory at the busiest time of the day (7am) and therefore none of service could get any parts. It took 4 hours to get my oil changed snd a nail removed and plugged on my tire. Unacceptable. I’m STILL waiting for Jennifer Badger in Customer loyalty to call me back ! Typical. Jerks.
4/16/2021
Kerry G. VERIFIED CUSTOMER
Experience was excellent. Thank you very much!
4/16/2021
Greg W. VERIFIED CUSTOMER
I have given Grapevine Ford all my service business since buying my new vehicle two years ago. Every service visit has missed my expectations and I have voiced my concerns and frustrations, yet I continue to be let down. You folks seem to be completely missing some of the most basic principles of customer service, and it’s clear that you just don’t care. I don’t know why I am even writing this because no one will be concerned enough to even make an attempt to follow up. It’s about listening, keeping promises, and striving to exceed expectations. I am a small business owner, so I get it. Good luck and I hope you all figure it out.
4/16/2021
Alejandra B. VERIFIED CUSTOMER
Mark was pleasant to work with. He answered all my questions and called me on the day he said he would. Can’t ask for more than that.
4/15/2021
Loren J. VERIFIED CUSTOMER
Chris was great. From start to finish. Easy process.
4/15/2021
SANDRA K. VERIFIED CUSTOMER
Excellent service as usual. Staff is always courteous and professional.
4/15/2021
Nathan A. VERIFIED CUSTOMER
Great service. Honestly, expectations were low because we also have a Lexus and service at Lexus dealer is great (and we pay for it, LOL). Service from Aaron and Grapevine Ford exceeded our expectations! Thank you, that is what will keep us coming back!
4/15/2021
Annette T. VERIFIED CUSTOMER
Robert is fantastic.
4/15/2021
Brent M. VERIFIED CUSTOMER
Tyler was fabulous! He worked with me to have the car repaired while getting my daughter back to college. Cannot thank him enough and was very impressive. However, I will tell you that my experience with Kendra who answered the service appointment phone line was the absolutely worse experience I have ever had at Grapevine Ford to the point that I almost made my service appointment with another dealership. I am glad that I continued calling until I reached someone who was helpful.
4/15/2021
Larry W. VERIFIED CUSTOMER
Mark made the entire process simple and stress free. We were very pleased after bringing the truck in for service
4/15/2021
Patrick B. VERIFIED CUSTOMER
Mark followed up throughout the experience. His communication was the best I ever had. I felt I was there!! Great work!
Also want to acknowledge the gentleman that runs the garage where we go for service! Takes his job serious and is great at it!
Great work guys.
Thank you
4/15/2021
Dwayne M. VERIFIED CUSTOMER
Thanks Tyler for taking care of my truck. You do your job very well!!!
4/15/2021
Jay P. VERIFIED CUSTOMER
Jody was great kept me updated on the truck !
4/15/2021
Harmon M. VERIFIED CUSTOMER
Already submitted comments.
4/15/2021
Nathan M. VERIFIED CUSTOMER
Chris was great - very quick and very detailed. Thanks.