Jody was excellent to work with, very professional and kept me informed throughout the entire process.
4/30/2021
GUADALUPE B. VERIFIED CUSTOMER
Great job and very happy with my Fusion. TYLER is very good at keeping you in the loop. I felt like I’ve known him forever. Very professional and I like dealing with him. Thank you TYLER ????Mr BERNAL
4/30/2021
BETSY S. VERIFIED CUSTOMER
Jody is a great service advisor
4/30/2021
SCOTT H. VERIFIED CUSTOMER
My lease is up in September. I’m on my second F150 but am leaning toward a GM vehicle solely because Sewell sells GMC trucks. I have bought multiple vehicles from Sewell in the past. As good as my experience was with Aaron the overall Sewell service model absolutely crushes Grapevine and any other Ford dealer. They will pick up my vehicle and leave me with a loaner (of equal or better quality) and drive my vehicle back to me upon completion…even for an oil change. If I’m paying a luxury price of $60k or more for my truck I want a luxury experience with the service. I’d love to see Grapevine Ford catch up in this area.
4/30/2021
Mike C. VERIFIED CUSTOMER
Poor communication regarding completion of factory recall repair item saw us having to visit service center in person only to find vehicle not ready and at the last possible opportunity get a replacement vehicle.
Also Issues around service agreement setup through another metroplex dealership for work carried out on a previous visit.
4/30/2021
Mike K. VERIFIED CUSTOMER
Mark Filler is a professional and honest. He did a great job.
4/30/2021
Lisa T. VERIFIED CUSTOMER
I ended up being satisfied, but there was a bit of confusion about the whole process using the app to schedule an oil change. I now understand the best course of action is to call my service rep and schedule things directly with him!
4/30/2021
BEVERLY W. VERIFIED CUSTOMER
Car was serviced and washed within an hour, and service writer was professional and courteous.
4/30/2021
Michael S. VERIFIED CUSTOMER
Very helpful and courteous
4/30/2021
ALLISON F. VERIFIED CUSTOMER
I will never return a car to the Ford service shop or buy my next car from this dealership.
This is my second terrible experience with the same dealership service center.
4/30/2021
LUCIOUS R. VERIFIED CUSTOMER
Bob and everyone in the service department was professional and informative. Bob kept me updated every step of the way.
4/30/2021
Karl K. VERIFIED CUSTOMER
Scheduling an appointment is pointless due to backlog. Met with advisor 4/21/21 to be told it'll be a week before vehicle can be serviced so kept our Explorer. We didn't hear back for a over a week until 4/29/21 when computer texted the vehicle is in final stages of repair when it wasn't even there. This is in response to another computer text that thinks the vehicle service is complete after being told I could drop it off on May 4th. This is third repair of same issue caused by design flaw.
4/30/2021
RALPH S. VERIFIED CUSTOMER
Robert, did a great job, the job was done to our complete satisfaction.
4/30/2021
TERRI C. VERIFIED CUSTOMER
My service advisor Robert Leininger did an outstanding job keeping me informed of my car’s repairs. Treated me well and went above and beyond.
Thank you!
Of course my problem was diagnosed and fixed in a timely manner!!
4/30/2021
Robert G. VERIFIED CUSTOMER
Grapevine Ford was great. Having to pay to replace an alternator on a 2017 truck with 29,000 on it is ridiculous.
4/30/2021
Matthew B. VERIFIED CUSTOMER
Aaron stayed in constant contact and gave updates when available. I felt well informed the entire time and he handled all of my questions.
4/30/2021
Kerri T. VERIFIED CUSTOMER
Jody was great! Communication was great from her!
4/29/2021
Mel H. VERIFIED CUSTOMER
All good
4/29/2021
Noemia G. VERIFIED CUSTOMER
Thank you so much!
4/29/2021
Carl H. VERIFIED CUSTOMER
Aaron Mcbride is a great service advisor. Very professional and great follow through.