Jason has taken care of our family for many years. He is a great asset to your service team.
6/22/2021
DAVID L. VERIFIED CUSTOMER
Pete is an excellent Service Advisor. Very friendly, very detail oriented and just a real pleasure to work with. I look forward to my next visit.
6/22/2021
RICHARD Q. VERIFIED CUSTOMER
Yes very satisfied with alfredo
6/22/2021
SHELLY W. VERIFIED CUSTOMER
James Whalen provided very professional service handling the servicing of my truck. He’s a true asset to Grapevine Ford along with Ana Husband. They are both 5 stars. The service that they provided was exemplary. Thanks to both of them. I am a Grapevine Ford Customer for life. Looking forward to the release of the 2022 Ford Ranger Lariat.
6/22/2021
Tracey S. VERIFIED CUSTOMER
Tyler did a great job keeping me informed on the progress of my vehicle. He always answered all my questions and responded in a timely manner. The best service advisor I’ve had at Ford!
6/22/2021
James B. VERIFIED CUSTOMER
Very courteous and intuitive young man
6/22/2021
MARY B. VERIFIED CUSTOMER
Christopher was a joy to work with. He is a keeper.
6/22/2021
BRIANA L. VERIFIED CUSTOMER
They cancelled the appointment because the parts to complete the recall are not in stock. So there has been 3 recalls, and not one has been completed despite 2 appointments that never happened.
6/22/2021
GAIL M. VERIFIED CUSTOMER
Timely and car looks and runs great
6/22/2021
Wesley P. VERIFIED CUSTOMER
Aaron and the Grapevine Ford team did a great job. My car is running like a dream now.
6/21/2021
MICHAEL W. VERIFIED CUSTOMER
Pete was fantastic. His dedication to customer service has earned your dealership a new customer. Great job Pete!
6/20/2021
Charles B. VERIFIED CUSTOMER
I had a 10 am appointment according to the sales person I bought my van from. Brought it in before 10 am to service center just to get an extra key made. I sat in the waiting for almost 4 hours without anyone checking on me. Same spot for almost 4 hours. At 1:50 the sales person came to tell me it is complete. I was told when I dropped it off that it would not take long. Well due to sitting in the waiting room for 4 hours for a copy of a key that I had to pay $500 for, I missed two meetings and business phone calls. To say I was completely disappointed with this service is an understatement. If 8tnwas going to take thing long (never should) i should have been told up front to schedule a ride. Chris the sales person did text me to check on me but all he could tell me is that he does not work in the service department. I need other things complete for my cargo van but I am extremely skeptical to bring it back to Grapevine Ford!
6/20/2021
Robert L. VERIFIED CUSTOMER
Mr. Zacarias was professional and extremely helpful. We appreciate all he did to make this visit to the dealership go smoothly and efficiently.
6/20/2021
Patrice F. VERIFIED CUSTOMER
Aaron cares is what his name should be! He is the best you have ever had in all the years I have been coming to you! He really does go the extra mile with his customers. He sets good expectations, and just doesn’t give up until the job is complete. I hope you give him a pat on the back or take him to lunch or something because he deserves it!
6/19/2021
VERNE P. VERIFIED CUSTOMER
Enjoy dealing with Bob Leblinger and visiting with sales Mark Grabowski. ???? ???? Thanks
6/19/2021
Charles P. VERIFIED CUSTOMER
Miguel was professional and kept me informed through the entire service visit
6/19/2021
HARLEIGH J. VERIFIED CUSTOMER
Great service!
6/19/2021
Adison G. VERIFIED CUSTOMER
Amazing service and feel very taken care off. Updates along the entire process