Promote Tyler and give him a raise! Great attitude and positive - can’t say the same about you fleet guys.
6/16/2021
Ronnie H. VERIFIED CUSTOMER
Excellent customer service from drop off to pickup. Thank you for the ride home as well!
6/16/2021
Ryan M. VERIFIED CUSTOMER
Miguel was great. Walked me through the repairs and maintenance, how long it would take and how much it would cost. No surprises and car delivered on time.
6/16/2021
Sarah C. VERIFIED CUSTOMER
I am completely satisfied with my service! Thank you !
6/16/2021
JACKIE D. VERIFIED CUSTOMER
I haven’t had my car service yet… they called and said the parts haven’t came in but I’m pretty sure I will get great service. Thank you
6/16/2021
David P. VERIFIED CUSTOMER
Christopher was very easy to work with.
6/16/2021
JOE T. VERIFIED CUSTOMER
Chris did an outstanding job helping me with my vehicle today
Great customer relation skills...The service was good...
Keeping me informed and follow thru was 1st class...
Grapevine Ford is where I take my Fusion for service ...
Very happy & satisfied
THANK YOU and Chris for your help!
6/16/2021
Kevin Y. VERIFIED CUSTOMER
Miguel did a terrific job helping me understand the diagnosis and repair process. He helped me get a rental car also which I really needed. Great communication.
6/16/2021
Jack D. VERIFIED CUSTOMER
Meow
6/16/2021
Michael M. VERIFIED CUSTOMER
With having one warranty service technician so I sat for 8 1/2 hours to get a tire pressure sensor replaced while waiting. Didn’t care for that. Sent text to service advisor at noon to see if they had started and didn’t get answer back till 2:30. I could have made other arrangements and come back at a later appointment. Not happy.
6/16/2021
Brian L. VERIFIED CUSTOMER
Worst service ever when you want to reach service department they block your number
****-****-xxxx
6/15/2021
Veronica J. VERIFIED CUSTOMER
My vehicle now "jumps" when accelerating after braking. This didn't happen before the vehicle was serviced. Additionally, the cover for my undercarriage has come off twice since my vehicle has been returned. Causing me to lose additional time from work to return the to get this corrected. It's coming off now so I'll be returning to your service department--hopefully for the last time--to correct this same issue.
6/15/2021
Russ M. VERIFIED CUSTOMER
Pete was awesome.
Has earned my future service work.
Courteous, informative and professional.
Thanks You Pete.
6/15/2021
Jamie C. VERIFIED CUSTOMER
Although the labor, to simply reset a software code, was a bit high in my opinion, I’m nevertheless satisfied and appreciative of the care received at Grapevine Lincoln.
6/15/2021
Francie S. VERIFIED CUSTOMER
Thank you
6/15/2021
Todd V. VERIFIED CUSTOMER
Christopher was great, he restored my faith in returning to Grapevine Ford for service. My last visit was not a great experience, but Christopher did a great job. Management reached out to me after my last visit but I’ve been so busy I had not had the time to respond. I will write off what happened last time as a one-off event that may be attributed to someone having an off day, not an overall reflection of the entire service team or company. Christopher has restored my faith. I will be back. Please let Christopher know I, as a long time customer, am thankful for his professionalism during my last visit. This last visit certainly was a great and pleasurable experience.
6/15/2021
Spencer F. VERIFIED CUSTOMER
Quality service at a fair price, all you can ask for when your truck is getting work done to it.
6/15/2021
Paulette V. VERIFIED CUSTOMER
Chris as always was spot on. Greeted me on arrival, made a quick and easy check in, confirmed exactly what was to be done then delivered as promised when promised! Can’t get better than that!!
6/15/2021
ROBERT E. VERIFIED CUSTOMER
N/a
6/14/2021
John G. VERIFIED CUSTOMER
Tyler was great. Attentive and upbeat. Was spot on with his time estimate. He made the experience of having my Ford Escape serviced as good as it could be. Would highly recommend seeing him when referring friends and family to have their cars serviced there.