2018 F450 32k miles. Defective RF tire. Chunks came off from the inside of the tire. LF is starting to do the same.
I am the original owner and have warranty paperwork from Continental which states that the tires need to be handled thru a Dealership.
I understand that Grapevine Ford does not warranty the tires but my concerns were not considered. It felt like I was being sold a set of new tires.
I went to another local dealership who took the time to find the correct phone number to Continental tires.
Yes, I had to initiate the transaction, but they took over from there.
You guys didn’t even try.
It’s disappointing to me that my “go-to” dealership did not step up like the other dealership has done.
6/23/2021
Richard P. VERIFIED CUSTOMER
Excellent
6/23/2021
Jackie B. VERIFIED CUSTOMER
Service is always great.
6/23/2021
Greg B. VERIFIED CUSTOMER
Jody continues to do an amazing job, always available to communicate about the status of our vehicle.
6/23/2021
BUSTER SHARP. VERIFIED CUSTOMER
Matthew was very knowledgeable about the Expedition.
6/23/2021
Dorothy C. VERIFIED CUSTOMER
I did not see my Service Representative when I dropped off my car, or when I picked it up today. I had an appointment, so I thought I’d see him. He was not expecting me when I picked up, so that’s excusable. My car was not brought to me. I drove it out on my own.
6/23/2021
Matt V. VERIFIED CUSTOMER
Chris did a great job I’m happy.
6/23/2021
Barney P. VERIFIED CUSTOMER
Jason was great unfortunately power outage at building and wrong part item held my truck repair up.
6/23/2021
Brian K. VERIFIED CUSTOMER
Jody was asking good questions to make sure the problems I was having were under stood. The time to fix she stated were right on. My car was completed as stated. Actually it was do ne early.
Excellent service that I will recommend .
BRK
6/23/2021
Ken G. VERIFIED CUSTOMER
Aron is very good to work eith.
6/23/2021
Robert H. VERIFIED CUSTOMER
Great service good service manager
6/23/2021
Richard S. VERIFIED CUSTOMER
Peter was great. I will ask for him next time I bring my truck
6/23/2021
Frederick F. VERIFIED CUSTOMER
You said one question
6/23/2021
Matt A. VERIFIED CUSTOMER
Tyler Jacquess took the BEST care of my Mustang and kept me informed all throughout the service!! He’s customer focused, very communicative and a true professional! I will always take my Mustang to Grapevine Ford for all service needs - and probably a new car in the future!!