The Car Group

Ernesto was helpful & so was John. I come your Honda dealership cause I like your service & the people who work there

Excellent service

Really satisfied with the services Samuel Tung provided

The job was done in the same day. I was notified of how much it Would be and it was done when Enrique said it would be.

Miguel Cabrera show excellent customer service. He was informative and helpful.

Jayden got my basic tire rotation done in the time. quoted, I am satisfied. Great work Jayden!

Ramez was very helpful, friendly.

Great customer service today! 10 stars ⭐️ ⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️⭐️ Thanh Sabatier assisted me kindly and with a happy face. He had knowledge of my car needs and very good suggestions for the other needs of my vehicle. I would love to see him assist me on my future appointments. Thanks, Sincerely, Laura T

Does answer my call or text

Great, as always!

Sal has always given 110% in customer service. I come back to Norm Reeves because of him. Considering today was his last day, this guy deserves a stipend or bonus. He will be dearly missed.

Excellent work didn't wait long

Mr. Ruben Marquez was great and service was very professional and helpful.

Great job Miguel Cabrera ????tank you

Miguel Cabrera is an excellent Service Advisor.

The service advisor Joseph wasn’t the friendliest. At the beginning he wasn’t really talkative and when I mentioned to him that I hadn’t been to this particular location in a while and I was still talking, he cut me off and asked if I was going to be dropping off or waiting. This guy doesn’t care about customer service. Shortly after this, I was regretting coming back to Norm reeves Cerritos because of the way I was treated. Honda world is seriously 2.6 miles away from my house and I could have gone there instead of driving 8.6 miles to norm reeves Cerritos for my car service where I had the WORST service advisor. When I received the text message that my vehicle was ready, I walked out and joseph was no where to be found.. Luckily a KIND service advisor named Trevor Rodriguez noticed me standing around waiting for my advisor and since he didn’t see him either, he decided to assist me. TREVOR was THE KINDEST advisor. Trevor has the best customer service I’ve ever received at any dealership. He helped me out and I was on my way out & as I was leaving, I walked past my original advisor Joseph not doing anything in his little podium. I’m happy Trevor saved the day by being a kind soul! :)

Q, thank you for your kind and calm disposition. Although, there was a rough start and the other employee was extremely disrespectful and rude, I can not commed you enough on your customer service skills. You handled everything with professionalism and kindness. You were able to bring me back to center despite the hiccup. You made sure my concerns were addressed and resolved in a prompt manner. Respect and professional communication goes a long way, and you my friend, excelled in both. Thank you, sincerely.

Brandon was very helpful and quick at getting things done

I am not satisfied with the outcome of the service conducted on May 8, 2026. It has been by far the worst experience with the service department at the Cerritos Honda location. I will file a complaint for the inconvenience I experienced.

Four hours for an oil change with appointment