Mark was awesome and very kind, and made the process so easy! Thank you so much!!
Good communication. Service completed in timely fashion. Much appreciated.
Professional and honest. Would come again.
Mark was great and accommodated! Great experience!
Gary the service rep was very helpful and friendly made my experience with the service department an enjoyable one, he made sure the parts were in stock before I left. Thanks for a job well done.
Awesome service by Brayan Salas as always
Jason was very helpful and accommodating. Was able to secure a rental car since I had far more repairs than I expected. He provided the kind of service I've come to expect from Norm Reeves HB and the peace of mind I get as a result is why I continue to keep coming back! Thank you, Jason!
I really admire and appreciate the Norm Reeves Honda in West Covina. Any inconvenience that I may have with my car I can always count on them to help me out. The best part about this location is the STAFF. Everyone here is so kind, knowledgeable and genuinely care about their customers. I want to give a special shout out to Juan ****Luna for always being so awesome and making this a quick and easy process!!! THANK YOU WEST COVINA NORM REEVES HONDA!!!!!! ????????????????????
Joshua Martinez is a great representative of Honda . He made sure my car got what was needed. I was out in a hour and a half. I don’t mind the time wait because I know how busy it gets . Joshua explained everything really well and gives great feedback. Overall a great person and look forward to being serviced by him again
Arcee has great customer service skills. He listens to my concerns regarding my vehicle & takes his time to explains the details pertaining to the services for my vehicle. I always have a positive experience when working with Arcee. I have not had the same experience with other technicians at Infiniti.
I was happy with the service. The people were very professional and polite.
Joseph was the best service tech so far
I appreciate Robert Bautista's professionalism and knowledge and was very satisfied with the customer service.
You promised me a full tank of gas but we drove off w/ only a quarter tank & the wheel lock is missing.
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