Good customer service
Anthony was very helpful
Outstanding customer service!
Excuses due to Covid your store doesn’t wash car when picked up after having vehicle for 2 months your a dealership u rinse cars all day. Did not offer nor follow up on basic oil change wippers while they had the car. Also especially if you don’t was cars during Covid your workers neglected to put plastic over the seats and floor covers down car was extremely dirty inside out and it was not brought in that way. Very disappointed
Juan was very helpful very polite and I am so happy to be with Honda
I’ve never had bad customer service with Cerritos Ford. I’ve been over charged because they misspelled my last name so the warranty wasn’t coming up correctly but even that I had good customer service. The last two gentlemen I worked with when my car was being service were amazing. I bring it now to fix the A/C and heater and I working with Tony and there’s no communication. I understand he doesn’t control Hertz. But this has been going on for 5 weeks. I’ve only talked to 2 maybe 3 times that he has called me. Other that I’ve called him and I’ve lefted two voicemails no returned call. I have 4 children and with hot days ahead I need my car service and finally fixed. I wish not to work with Tony but with Rafael he helped me last time and his service was amazing he communicated with me.
Dominick provided excellent service
Alexander was very courteous and helpful.
Manny was absolutely terrific. My car was serviced and it was ready within the time frame promised. Very satisfied. Thank you.
Julie was a wonderful service worker, that made everything quick and easy. You can tell she loves doing her job, very helpful and friendly in multiple ways. Was the best service I ever had. I hope in the future she’ll be able to help me again.
Joseph was incredibly helpful.He took very good care of my in a timely manner.
Julie was great! She was very detailed and answered my qiestions.
Joshua Martinez is awesome as always! Such a helpful, kind, and patient service specialist. Great asset to the team.
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